Selling Department Manager - San Mateo

Job Description:
MANAGE CUSTOMER INTERACTIONS: Cultivate customer satisfaction by directing all front-end activities (requires consistent presence in selling area)


TRACK DEPARTMENTAL SALES Monitor departmental sales vs. target on a daily basis, identify causes of poor performance & recommend solutions to Regional Manager for proper action


BUILD CUSTOMER LOYALTY Proactively seek customer interactions, build sustained relationships with top 100 customers & convert the ones with complaints into happy shoppers


CHECK DISPLAY & FIXTURES Explain display standards to sales clerks & regularly check if items are arranged properly, areas are clean & ask for repair or replacement of broken fixtures


CHECK SALES STAFF Make daily checks on team's knowledge (product, promos, store layout/services), look (uniform, posture, grooming), personality (greeting, spiels, no chatting)
Minimum Qualifications:
Candidate must possess at least a Bachelor's/College Degree With minimum of 2 years relevant work experience in managerial capacity, preferably in retail management Personable, creative, sales-oriented and with above average communication skills Flexible to be assigned to work schedules supporting the retail operational hours Willing to be assigned in The SM Store - San Mateo Full time positions available