Seasonal Nonvoice Csr With Tsr Exp. (With Signing

The job holder has the responsibility to assist and advise the customers in response to inquiries about products and services specific to each project assigned; to provide assistance and guidance on how to use the products and services, to answer/ document/ solve customers' inquiries/ notifications/ complaints by offering an accurate solution by following predefined workflows on how to handle issues specific to each communication channel; has the responsibility to update the database with all the details about each customer interaction and the most frequent answers or situations encountered.
**Qualifications**:

- Good to excellent spoken and written English skills
- Minimum of 1 year experience as Technical Support in a BPO or Shared Services setting
- Technical Support (non-BPO) but must be knowledgeable in Web-Based Integration / E-Commerce Website support (if no BPO experience)
- Willing to work onsite (Iloilo City)

**Job Type**: Temporary
Contract length: 3 months

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Iloilo City, Probinsya sang Iloilo: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical Support Representative: 1 year (preferred)

**Language**:

- English (preferred)