The job holder has the responsibility to assist and advise the customers in response to inquiries about products and services specific to each project assigned; to provide assistance and guidance on how to use the products and services, to answer/ document/ solve customers' inquiries/ notifications/ complaints by offering an accurate solution by following predefined workflows on how to handle issues specific to each communication channel; has the responsibility to update the database with all the details about each customer interaction and the most frequent answers or situations encountered.
**Qualifications**:
- Good to excellent spoken and written English skills
- Minimum of 1 year experience as Technical Support in a BPO or Shared Services setting
- Technical Support (non-BPO) but must be knowledgeable in Web-Based Integration / E-Commerce Website support (if no BPO experience)
- Willing to work onsite (Iloilo City)
**Job Type**: Temporary
Contract length: 3 months
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Iloilo City, Probinsya sang Iloilo: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical Support Representative: 1 year (preferred)
**Language**:
- English (preferred)
