Requisition ID: 238319Work Area: Customer Service and SupportExpected Travel: 0 - 10%Career Status: ProfessionalEmployment Type: Regular Full Time
COMPANY DESCRIPTIONSAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
Job Overview:
The SAP Concur Integration Consultant (IC) is responsible for implementing the technical aspects of SAP Concur core products.
This role is responsible for understanding the business requirements related to customer’s integration, helps translate customer requirements into technical application design and potentially configuring & support integration-related components of SAP Concur systems. This role also works closely with SAP Concur’s Implementation Project Managers, Integration Developers and customer teams to facilitate data transfer between SAP Concur systems and the customer’s systems. Common types of data streams include employee profiles, charts-of-accounts, pick-list items, and financial postings in the form of GL journal vouchers, vendor bill AP invoices, and expense reports.
Responsibilities will include, but are not limited to, the following:
Act as a subject matter expert in SAP Concur data integration services and core products (expense, invoice, and travel) to guide customers in best practice configuration and integration designs.
Represent functional expertise in creating/reviewing transactions in third-party accounting systems.
Lead assigned data integration projects from initial contact to project close and transition to support according to SAP Concur project methodology.
Manage customer’s expectations (internal and external) with regards to project objectives, deliverables, timeframes, etc. by understanding the key business drivers and their prioritization.
Utilize technical skills to support customer’s testing efforts and troubleshooting connectivity, data transformation and posting issues.
Ensure completion of deliverables, managing schedules, meeting milestones, delivering within budget and committed project deadlines.
Build relationships with SAP Concur’s 3rd party partners to ensure seamless and successful integrations.
Work on support cases from the data integration queue through to resolution and/or escalation to R&D.
Maintain knowledge of 3rd party tools (e.g. Kibana, Postman, etc).
Consistently communicate project status with the SAP Concur project manager and/or customer by means of status reports and status calls (as applicable).
Develop and maintain knowledge of SAP Concur’s functional and technical product knowledge, implementation practices and methodologies.
Be aware of, and comply with, all corporate policies (e.g. data security, compliance, audit, etc).
The following third-party systems are popular among SAP Concur customer base:
SAP, SAP ByDesign, SAP Business One, S4/HANA, C4/HANA
Oracle/Netsuite
PeopleSoft
Microsoft Dynamics - Great Plains/AX/Navision
Sage (Mas 100/200/500)
FinancialForce
QuickBooks
Solomon
Qualifications, Education, Experience & Training required:
Technical degree
Degree in Accounting, a plus
Minimum of two years of enterprise level technical project management, consulting and/or software implementation experience
Experience in technical consulting customer-facing/service roles
VB or other 4GL language and SQL skills
Experience with data transformation tool and process (ETL), e.g. Boomi Atomsphere, SAP Business Objects, IBM Infosphere, etc
Experience with technical file manipulation/integration (e.g. txt, csv, xls and xlsx files)
Experience with XML and/or API (web services)
Leverage expertise with applicable IPAAS tool(s)
Experience with one or more of the accounting packages listed above in the job description
Experience with financial applications and knowledge of accounting processes, a plus
Full life-cycle of financial system implementation experience
Proficiency in setting up SSO, FTP, file import/extract interfaces, a plus
Ability to pass a background check
Job Specific Specialized Knowledge & Skills: (in order of priorities)
Exceptional written and verbal communication skills in English
Excellent presentation skills
Strong technical consulting skills
Analysis and troubleshooting skills
Project management skills
Strong organizational skills and ability to deliver on commitments
Creative solution development
Knowledge of software deployment life cycle and testing practices
Strong computer skills / Microsoft Office knowledge
Proven ability to engage and interact with internal & external teams to resolve client issues
Ability to persuade and influence
Ability to work productively in a fast-paced, ever-changing environment
Ability to address and manage through ambiguous situations - assess situations, problem solve and make decisions
Amenable to work during US hours
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: ********** or **********, APJ: **********, EMEA: **********).
Successful candidates might be required to undergo a background verification with an external vendor.
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