Requisition ID: 240535Work Area: Customer Service and SupportExpected Travel: 0 - 10%Career Status: ProfessionalEmployment Type: Regular Full Time
COMPANY DESCRIPTIONSAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
Reporting to the Service Administration Team Lead, the position is highly focused on providing consultation services based on the client's business requirements and/or challenges. This position will be responsible for engaging with designated clients and scoping their business needs, and coordinating the matter until resolution from feedback/input by other department/s. This position requires a good knowledge of Concur T&E, communications terminology and technology, and organizational procedures.Responsibilities:
Assist with all Concur T&E Standard & Professional escalations from internal and external contacts.
Provide consultative direction and coordinate matters on behalf of client.
Manage all escalated communications between the client and other departments.
Scope all new business requirements with client.
Coordinate the resolution of matters with other resources within the company.
Maintain accurate, high-quality and timely documentation for all steps and activities undertaken on all matters.
Exceeding and meeting departmental objectives
Escalate unresolved client issues as necessary to ensure timely resolution
Maintain working knowledge of Concur Travel related products including new release.
Be aware of, and comply with all corporate policies
Education, Experience & Training required:
Three or more years experience in troubleshooting or customer service and financial software OR
Bachelors Degree or higher in Finance related discipline (Business Admin, Commerce, Economics, Accounting) with one year/s or more experience in customer service
Experience with Concur Expense preferred
Experience with consultancy role preferred
Strong knowledge of customer care techniques and processes
Exceptional analytical and listening skills
Ability to operate well in a team environment
Keenness and flexibility to work extended hours
Amenable to work on US shift
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: ********** or **********, APJ: **********, EMEA: **********).
Successful candidates might be required to undergo a background verification with an external vendor.