Understand and enhance business process effectiveness via IT solutions/processes in line with Business Group/OpCo policies, principles and objectives within the assigned business areas, translating business developments and objectives into IT improvement opportunities/initiatives. Transformation projects are tailored to the business needs and in line with the overall IT strategy, in order to support business processes and activities.
1. Manage day-today operational aspects ensuring “Always On” IT services & operational excellence
Ensure services supported and operational within SLA
Co-ordinate incident resolution teams during unplanned downtime
Manage vendor in providing the right technical support and services to business
IT asset management inclusive of localized vendor and purchasing.
Act as IT auditor to audit the compliance according to FC standards and guidelines.
Drive end-user education and internal digitization
Provide functional support and performs complex troubleshooting; recommends interim or permanent solutions to system concerns/ requirements
2. Business Analysis and Expert Role
Enable realization of business objectives in assigned domain through IT solutions
Act as first contact point and subject matter expert towards the business
Understand business requirements and translate into functional design for development
Bring the outside in – understand the own industry end-to-end, bringing best in class solutions and establish an extended network with peers and partners
Lead the development\acquisition of new solutions to meet expanding business requirements. Operationalize the application management and drive day-to-day maintenance.
Estimate required resources/budget
3. Process Transformation and Continuous Improvement
Deliver successful deployments and ensure client & user satisfaction
Manage/Realize transformation in the business by driving change management thru the adoption of solutions and processes
Ensure process adoption and performance using process performance indicator dashboards and associated toolkit for OpCo businesses
Manage process design in case of non-fit with the template (based on analyzing business scenario’s, as-is situation, and fit/gap analysis ) by clarifying the business requirements and design solutions in adherence with template standards and OpCo objectives
Support OpCo in defining their solution requirements for continuous improvement
4. Project Management
Manage and deliver projects supporting business needs and priorities on time in full (OTIF)
Create and manage project business case and documentation
Plan, lead, monitor assigned projects; manage project timelines, resolve project concerns
5. Vendor Management
Review 3rd party SLA and ensure strict compliance to the SLA. Also Liaise with vendors in service delivery to the business. Ensure timely payment of commercial agreements.