Job Description: Profile: Candidates must have at least a Bachelor's/College Degree in Computer Science/Engineering or equivalent
At least 5 years of solid hands-on experience in SAP Basis administration, installation and upgrades
At least 3 large scale full SAP implementation experience
Knowledgeable in Operating System and Database administration
SAP certification and/or infrastructure know-how an advantage but not required
Strong analytical and problem-solving skills
Excellent oral and written communication skills
Flexible work schedule (on-call, night shift included)
Responsibilities:
Strong knowledge and experience on the following activities:
SAP
Basic system administration such as configurations, spool, RFC, background processing, etc.
License management
Client management
System monitoring
Performance/workload analysis
System traces
User administration including authorizations and security
Transport management
Fresh installation
Version upgrade
Kernel upgrade
Support package administration
Client copy
Homogeneous (/heterogeneous) migration
Operating System/Database
Basic database administration such as backup, space administration, healthchecks, etc.
Database installation and upgrade
Database patch installation and upgrade
General operating system administration such as file navigation, monitoring, etc.
Ability to troubleshoot, analyse and resolve incidents and service requests including coordination with various groups
Ability to implement and execute change requests completely and accurately as aligned
Ability to provide RCAs for service improvements, error documentation, workaround and resolution plans
Additional skills/competencies as required by the account
Serves as the escalation of SAP Basis RST support
Able to lead and co-train other SAP Basis RST and non-SAP Basis resources
Provides comprehensive and quality support for all technical, process-related and escalation activities[For All Staff]
Being responsive to clients whilst following the principles and procedures of the Integrated Management System
Identify, analyze problems and suggest improvements identified in their own area of responsibility and implementing those with a recognized business benefit
[For Managers and Supervisors (on top of what’s given above)]
Ensure that all of their staff understand the policies in the Integrated Management System and how it is implemented and maintained
Maintain up-to-date documents such as procedures, work instructions, plans and manuals
Core Competency:
SAP: Netweaver (including EP, XI/PI, BW, BI), Solution Manager, HANA
Database: Oracle, MSSQL, MaxDB, DB2, Sybase
Operating System: Windows, HP-UX, Linux, AIX, Solaris
Infrastructure: Hardware, Network (Cloud included)
