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Candidates must have at least a Bachelor's/College Degree in Computer Science/Engineering or equivalent
At least 2-3 years of solid hands-on experience in SAP Basis administration
At least 1 large scale full SAP implementation experience
SAP installation and upgrade experience an advantage but not required
Knowledgeable in Operating System and Database administration
Strong analytical and problem-solving skills
Excellent oral and written communication skills
Shifting work schedule
Responsibilities:
Strong knowledge and experience on the following activities:
SAP
Basic system administration such as configurations, spool, RFC, background processing, etc.
License management
Client management
System monitoring
Performance/workload analysis
System traces
User administration including authorizations and security
Transport management
Client copy
Operating System/Database
Basic database administration such as backup, space administration, healthchecks, etc.
General operating system administration such as file navigation, monitoring, etc.
Ability to troubleshoot, analyse and resolve incidents and service requests including coordination with various groups
Ability to implement and execute change requests completely and accurately as aligned
Ability to provide RCAs for service improvements, error documentation, workaround and resolution plans
Additional skills/competencies as required by the account
Able to lead and co-train other SAP Basis RST resources
Provides comprehensive and quality support for all technical, process-related and escalation activities[For All Staff]
Being responsive to clients whilst following the principles and procedures of the Integrated Management System
Identify, analyze problems and suggest improvements identified in their own area of responsibility and implementing those with a recognized business benefit
[For Managers and Supervisors (on top of what’s given above)]
Ensure that all of their staff understand the policies in the Integrated Management System and how it is implemented and maintained
Maintain up-to-date documents such as procedures, work instructions, plans and manuals
Core Competency:
SAP: Netweaver (including EP, XI/PI, BW, BI), Solution Manager, HANA
Database: Oracle, MSSQL, MaxDB, DB2, Sybase
Operating System: Windows, HP-UX, Linux, AIX, Solaris
Infrastructure: Hardware, Network (Cloud included)
