Salesforce Consultant - Developer

Salesforce Consultant - Developer

Managed Services | Makati, Metro Manila, Philippines

As a Salesforce Consultant you will be responsible for supporting salesforce CRM products (Service Cloud, Sales Cloud, Communities, Marketing cloud etc.) including all third-party software integrations.

RESPONSIBILITIES

Manage cases and tasks assigned to him/her on a daily basis
Work on and resolve cases within the specified SLAs
Handle all basic administrative and development functions such as, but not limited to, user account maintenance, reports and dashboards, data management, etc.
Handle basic Salesforce.com data feeds and other integrations(e.g. appexchange installations, outlook integration)
Effectively act as the liaison between our users, vendors and the application development teams
Collaborate with members of the user community to define and document development requirements
Participate in reviewing the business user and product requirements, and application design
Provide an accurate status report to the project lead consultant
Provide end user support, work on configuration changes, bug fixes, and minor enhancements
Immediate point of escalation for Associate Consultants

QUALIFICATIONS

Education:
Bachelor’s Degree in IT, Computer Science or equivalent

Experience:
2+ years experience developing specifically for Salesforce or 5+ years experience developing for other platforms

Technical/Functional Skills:
Demonstrated intermediate to high level of skill in relational databases, object-oriented programming, software development lifecycle, algorithm analysis
Well-versed with languages like Java, Javascript, C++, C#, CSS, HTML

Soft Skills:
Good work ethics
Able to work independently and in a team environment
Creative, critical thinker, analytical (ability to think out of the box)
Good problem-solving/troubleshooting skills
Able to work in a fast-paced environment
Time-management and priority management skills
Effective communication skills (i.e. able to translate technical requirements into business language)
Can work efficiently and productively