Salesforce Administrator

Serve as primary system administrator for the Salesforce.com environment
Configure Salesforce platform to support critical business functions and meet project objectives, internal stakeholder requirements and company goals
Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
Complete regular internal system audits and prepare for upgrades
Manage daily support and maintenance of internal Salesforce instance, and conduct long-term improvement operations to ensure compatibility with evolving mission requirements
Interact directly with clients, managers and end users as necessary to analyze project objectives and capability requirements, including specifications for user interfaces, customized applications and interactions with internal Salesforce instances
Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities
Assist in training of new users, and grow the Salesforce.com skill set across the organization
Effectively act as the liaison between our users, vendors and the application development teams
Work independently with members of the user community to define and document development requirements
Share knowledge by creating support articles and content that add value to our Support Body of Knowledge
Take on additional responsibilities as needed
2+ years experience in a customer service environment where technical support at a Tier 1 / Tier 2 level is a primary job function
Intermediate level knowledge of Salesforce.com Sales Cloud and Service Cloud is required; previous experience providing support is preferred; an advanced level knowledge is preferred
Required Salesforce Certification: Certified Administrator, Certified Advanced Administrator, Certified Platform App Builder
Other Salesforce certifications are a plus
Agile/SCRUM experience is a plus
Ability to diagnose basic to intermediate technical issues involving software applications and interfaces
Demonstrate sound interpersonal skills and a commitment to provide accurate information to customers
Experience crafting, coordinating and deploying customer and stakeholders communications