Job Overview:Our Team Manager will be responsible for managing our team of sales agents along with creating new strategies and process flows to maximize revenue from this channel. As a manager, you must be able to collaborate and operate in a fast-paced, high-energy, and constantly changing environment while staying laser-focused and hands-on with your team. This role will report to the Director of Sales Development. As a Team Manager, you will provide support, coaching, feedback, process improvement, performance management, and client management. The Team Manager holds the responsibility of supporting customers to qualify for business leads.Responsibilities:Our Team Manager will perform the following:
Manage the hiring, development, and performance of the team
Coach agents to successfully achieve their goals
Set team direction, resolve problems and provide guidance to members of the team
Inspire others to deliver their best daily
Work with peers to solve problems in creative ways
With excellent questioning and listening skills
With strong ability to build rapport
Adapt departmental plans and priorities to address business and operational challenges
Perform supervisory audits as necessary
Minimum QualificationsCollege degree is preferred
Minimum of 5 years of work experience with a track record of accomplishment in sales, customer service function and technical support
Minimum 2 years related team leadership/management experience in sales lob required
Demonstrated understanding of call center environment and deep disciplinary knowledge of customer service and sales
Experience communicating effectively across all levels of the organization
Must be a dependable, high energy, detail-oriented person.
Demonstrated embrace of our Core Values
Must be flexible with schedule and job duties
Company drug screen and background check are required
Job Type: Full-timeExperience:Sales (Customer Service Function): 5 years (Required)
Team leadership / management: 2 years (Preferred)