Sales Team Leader

? Contribute to company growth and financial targets such as revenue and high levels of

client acquisition, reactivation and up-sell

? Build a robust team by implementing processes and controls to deliver effective and

efficient offerings for all clients. Manages all customer retention activities
? Takes initiatives in customer satisfaction via process improvement plans and efficient

reporting and flow of information

? Build relationships with new clients to ensure that they are engaged and getting the

most value from our services
? Provide market updates to clients

? Provide support to team members on the day to day operations of the department and

communicate relevant changes and initiatives to the sales team

? To offer development and motivation to the sales team while contributing to positive
working environment

? To assist in the recruitment of new agents

? Detailed and accurate input of data and information in all internal systems.

Requirements
? Familiar with the industry concept, practices and procedures

? Minimum 3-5 years experience managing a team of sales outbound agents

? Knowledge in Sales Analysis

? Fluent in English, both written and oral

? Outstanding written/verbal communication and presentation skills

? Excellent communication and organizational skills

? Proven ability to multitask, deliver exceptional results and motivate/ manage others in a

fast-paced and dynamic environment

? Strong decision making and problem-solving skills

? Flexibility to work shifts/longer hours as and when required

? Proficiency with different trading platforms and tools

? Proficiency with Microsoft Office suite, including Word, Excel, PowerPoint and Outlook.

Other Position Requirements:

? Subject to business demands, additional hours may be required

? He/she should have the passion for the internet and must remain updated with various developments happening online.

? Good analytical, project management skills, excellent customer service skills, ability to motivate and guide the other members and ability to work independently are some of the other skills that would prove to be of great advantage.

? Minimum 4-5 years experience as a sales team leader in a contact center sales environment