Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at an Atlassian office.
Atlassian is on a search for a Sales Support Team Lead supporting post-sales processes for our Enterprise clients. This is a recently established team, so you will trail-blaze with other Atlassian teams to establish the operational processes and collaboration tools to manage and execute support requests (environment configurations, expansion orders, and more) for our top customers.
As a Team Lead, you will look after establishing processes and policies for your team, and detailing desktop procedures. You will be involved in the training and day-to-day support and management of the team, and will act as a point of escalation for internal and external customer requests. As you establish and scale the team, you need to roll-up your sleeves to support customers and your new team members.
In this role:
You will work with our Global Deal Desk Manager and other teams across various geos to build out new processes and tools to support post-sales needs of our top clients
You will help to hire and develop a new team, including training, mentoring and ensuring efficiency and high quality support
You will develop feedback loops between your team, customers and other internal Atlassian teams, including customer support, customer success, sales, deal desk and product teams
You will provide licensing, quoting, and billing support for our internal sales team and external customers
You learn new systems and processes to drive post-sales activities for Atlassian’s Enterprise customers
On your first day, we'll expect you to have:
Extensive background providing customer and sales support through various channels, including direct and indirect sales
Strong customer service background with a knack for empathy, use of positive language, attentiveness, and active listening
Experience managing a team, ideally in the customer support or success domain, but a sales-related role could be a fit as well
Experience crafting quotes and supporting end-to-end order management process
Excellent communication and have interpersonal skills with the ability to convey technical issues in non-technical terms
It's great, but not required if you have:
You are familiar with Atlassian's suite of products
You have strong understanding for software billing and licensing within B2B and B2C setup
You use Salesforce and NetSuite experience, and high level of expertise in Microsoft Excel
More about our team
Our mission is to support the global field sales teams with urgency, transparency, and accuracy. We're passionate about helping them scale and achieve their goals because their success is our success. To learn more about working with the Sales Operations Team at Atlassian, check out our Marketing Team page!
More about our benefits
Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.
More about Atlassian
Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team .
Additional Information
We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.
Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub .
