Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at an Atlassian office.
Atlassian is looking for a Sales Support Specialist team to provide post-sales support for our Enterprise clients. This is a new team, so you will trail-blaze with other Atlassians to establish the operational processes and collaboration tools to manage and execute support requests (environment configurations, expansion orders, and more) for our Enterprise customers. This role will play an integral part in supporting the adoption and use of Atlassian products, and will provide an important feedback loop into product and sales teams so we can continue to improve and refine our offerings.
In this role:
You will use your strong background in B2B or B2C customer service to provide billing, quoting, and licensing support for our internal sales team and external customers.
You will demonstrate exceptional customer service skills that will delight your customers.
You are going to learn new systems and processes to support post-sales activities for Enterprise customers.
You will work collaboratively with a geographically dispersed team and other departments to ensure a seamless customer experience, including Sales, Deal Desk, and Finance.
You will be flexible enough to adjust on the fly and always strive to live the value of “Don’t #@!% the customer.”
On your first day, we'll expect you to have:
Extensive background providing customer and sales support through various channels, including direct and indirect sales.
Strong customer service background with a knack for empathy, use of positive language, attentiveness, and active listening.
Experience creating quotes and supporting an end-to-end order management process.
Excellent written and spoken English language communication skills with the ability to convey technical issues in non-technical terms.
Ability to work under pressure and remain flexible to handle high volume and demands.
Robust multitasking skills with strong attention to detail.
A positive attitude; work with a sense of urgency; demonstrate timely and thorough execution
The capability to shift from one function to another with relative ease and proficiency
It's great, but not required if you have:
Familiarity with Atlassian's suite of products, and experience using Jira Service Desk and Confluence.
Strong understanding for software billing and licensing.
Salesforce and NetSuite experience.
High level of expertise in Microsoft Excel.
Previous B2B or B2C support experience providing billing and licensing support
You have demonstrated talent at inspiring change from customer feedback
More about our team
Our mission is to support the global field sales teams with urgency, transparency, and accuracy. We're passionate about helping them scale and achieve their goals because their success is our success. To learn more about working with the Sales Operations Team at Atlassian, check out our Marketing Team page!
More about our benefits
Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.
More about Atlassian
Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team .
Additional Information
We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.
Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub .
