Job Description
Job Description: Sales Operations Analyst
Clubhouse is the collaborative home for modern software teams. Our platform provides the perfect balance of simplicity and structure so teams can be happier, less stressed, and can easily collaborate with anyone in their organization to focus on what matters: working together to build products that customers love. Thousands of the fastest-growing organizations use Clubhouse to plan and build software, including Nubank, Dataiku, Scale, and LaunchDarkly
As a Marketing & Sales Operations Manager, you’ll be responsible for owning our marketing and sales tech stack, reporting, and helping to accelerate our customer acquisition efforts. Based out of our NYC HQ and reporting to our CMO, you’ll be working with a small, professional and fast-moving team. This role will work closely with internal stakeholders across Marketing and Sales to ensure that there is a close partnership in driving new business.
What You’ll Do:
Partner with Sales on implementing operational improvements
Own the data architecture and synchronization across sales/CX automation tools and the sync to Salesforce.
Generate reporting for key Sales metrics including pipeline, bookings, lead funnel, and conversion rates
Manage and troubleshoot Salesforce integrations and maintain data integrity and accuracy, including record cleansing and duplicate record management
Increase Salesforce automation of tasks and make recommendations on process improvements
Create trend analyses, reports and dashboards for sales teams/CX teams
Be a solutions leader by providing data-driven recommendations
Report on Monthly/Quarterly churn, contraction, new business & expansion
Assist in creation and monitoring of AE quota
Help build Clubhouse! We’ve got some big goals for the year and anyone joining at this stage will have a big impact
What you'll need to have:
Proficient in SQL as well as analytical and BI tools including Excel, Salesforce Analytics, Chartio.io, etc.
Organized, detail-oriented, and analytical
Excellent communication skills and strong ability to transform data into insights and recommendations
3+ years of sales operations experience with in depth knowledge of driving and refining a sales process for a technology company
Experience owning, administering, or closely working with Salesforce
Advanced Excel, data modeling and analysis skills, and affinity to dig deep into details
Able to understand high-level strategic needs, develop insights & recommendations and ensure proper execution and business impact
Highly collaborative problem solver with a creative approach to providing solutions
Bonus points: experience with Intercom and Outreach.io is a plus
Clubhouse is still very much a startup and our priorities can -and do- change. If you find this type of environment exciting, then this is the right role for you!
What we offer:
We offer a comprehensive benefits package that includes medical/dental/vision insurance with 100% of premiums covered for employees, an annual conference budget available for your professional development, 12 weeks paid parental leave (available from day 1), a 401k plan, and much more.
In addition to a competitive salary and benefits, all offers also come with an equity grant.
You’ll be working on a product built for other technology companies, with the aim of improving the lives of its users. We want and value your input as we try to keep the product moving in the right direction.
We expect you to work at a sustainable pace, take time off as needed, and maintain a healthy work-life balance. Many of us have families and kids, so we don't work crazy hours and don't expect you to either.
We have a remote-first culture and more than half the team works outside of the NYC office. Regardless of where you’re located every employee is granted the flexibility to work where they choose.
Clubhouse is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
