Rta Executive

Job Description
Call Center Operations Desk Lead (CCOD Lead)

Cebu City

Roles & Responsibilities
Monitor and analyze real-time data related to employee activities, call volumes, and service levels.That can handle immediate processing and analysis of data, allowing businesses to make instant decisions.Responsible for supporting in the achievement of customer support service levels by managing staffing and adherence numbers with the center supported to ensure optimal performance real-timeout.Analysis of reports including process in submitting productivity to the management.The RTA needs to be flexible to cover different shift times.The RTA needs to have a pro-active approach to any unforeseen issues.
Desirable Skills
For New Hire at least Senior High (New curriculum) or at least Second year College.Excellent communication skills.Good Interpersonal & people management skills with good problem solving approach.Excellent verbal & written communication & presentation skills.Proactive with a strong work ethic and eagerness to 'go the extra mile'.Good working knowledge of computer i.e., MS-Office, Operating Systems, internet services & Online tools.Excellent analytical and translation skills.Demonstrates the ability to work as part of a team adding positive attitude and business focus.Ability to work in a fast-paced deadline driven environment.