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Rohq Hrss Ops Sup Sr Manager

Rohq Hrss Ops Sup Sr Manager
Company:

Citi



Job Function:

Human Resources

Details of the offer

PhilippinesPrimary Location: Philippines Education: Bachelor's Degree Job Function: Operations - Core
Schedule: Full-time
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 19033881
Description
Organizational SummaryIn partnership with HR in support of Citi employees, HR Shared Services (HRSS) provides services that deliver business and economic value to enable Human Resource objectives and Citi’s growth. HRSS has an impact on all aspects of the employee and non-employee lifecycle, from recruitment to retirement, including payroll, onboarding, career mobility, learning and development, talent and performance management, compensation and benefits. The System Operations Organization within HRSS brings together management of all HR Systems under one umbrella with a focus on globalization, standardization, and innovation.
Job DescriptionThe HRSS System Operations Sr. Manager is a general management role, with a team of reports (direct, matrix or a combination of both), including a combination of Team Leads/Managers, Analysts and/or Implementation Managers supporting the HR Shared Services Operations and System Development Life Cycle (SDLC). The successful candidate will be required to develop talent and teams for Citi by hiring and retaining exceptional talent through good hiring decisions, transparency, recognition and promotion of talent based on meritocracy. The incumbent must exhibit excellent communication and leadership skills, essential for influencing team members and key stakeholders at all levels of the company. This role will be accountable for the team maintaining service level agreements, process improvement and related to HR service delivery support and for systems project implementations, both on time and on budget, while meeting or exceeding expectations.
Key responsibilities of this role include:Oversee and provide direction to direct reports in day to day operations.Develop strategic relationships with HRSS, HR and Technology partners for the planning and implementation of global HR technology projects.Drive performance improvement and develop appropriate succession planning, through resource and staffing plans, work priorities, development plans and effective feedback mechanisms.Promote and ensure all processes and procedures are performed and documented within all regulatory requirements and Citi’s corporate policies and guidelines.Represent HRSS in strategic, operational and tactical meetings providing feedback, direction and follow up ensuring that accurate and detailed information is available when required.Utilize effective planning, change management and communication for processes, procedures, projects for Business, Department and Corporate initiatives. Consistently communicates a forward-looking vision about how the business will evolve.Maintain effective partnerships and influence with team, peers and project staff through an inclusive style with the recognition and acceptance of their abilities, knowledge and conflicting priorities.Exceptional communication and interpersonal skills, always displaying an understanding of the needs and perspectives of others and recognizing and respecting the value of a diverse workforce.Ability to interact professionally with a diverse group, including executives, managers, and subject matter experts, with a passion for coaching and guiding a team of associates.Adherence to all applicable laws, compliance and reporting requirements.
Qualifications
Qualifications:Bachelor’s degree required, Management, Operations, Technology, Human Resources or related area. Graduate degree or MBA preferred.5+ years experience in Shared Services, Operations, or HR Technology and 5+ years managing large project implementations3+ years managing staffFormal Project Management experience or consulting background a plusDeep understanding of HR processes, Shared Services disciplines and SDLC in large multinational institutions.Ability to influence at senior levels and effect change in a large, diverse, multicultural organization, and proactively build relationships with key HR stakeholderStrong business acumen, client service and process improvement focus.Excellent organizational and time management abilities.Exceptional communication and facilitation skills to handle conflict and negotiations.Maintains commitment to the highest ethical standards, including data privacy, security and personal accountability, and holds team members accountable for the same.
Functional Expertise:The incumbent for this position will be accountable for the oversight of following functional areas:
Maintenance Functions:Maintaining control tablesContent UpdatesMetadata maintenanceAutomated System Notification MaintenanceUser EntitlementsBatch Upload ProcessesCalendar Maintenance
Operations Functions:Job Processing and MonitoringJob Scheduling and Fail notificationsData ReconciliationData reject Analysis
System Operations Support:User Reported Issues Case ManagementIssue Investigation, Resolution and EscalationsIncident/Problem ManagementStakeholder Notifications for Systems or IssuesIncident ReportsKnowledge Library MaintenanceUser Education Support/TrainingAd hoc Reporting
Implementations:Operational Process DocumentationData StandardsPost Implementation Support (hypercare)Business and Functional Requirements (BRD/FRD)Cross Boarder Data ClearancesRisk & Control ActivitiesProject/Program ManagementRelease Management and SupportUAT Activities (testing/scheduling)Knowledge Library Creation for System EnhancementsStakeholder Training for System Enhancements
Application Knowledge/ExpertiseTime and AbsenceWorkday – Time Away From Work; Time At Work


Source: Jobs4It

Job Function:

Requirements

Rohq Hrss Ops Sup Sr Manager
Company:

Citi



Job Function:

Human Resources

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