GIDA Infrastructure Analyst
Organization Background
The Global ID Administration (GIDA) is a global organization within Citi Shared Services (CSS) with 900+ employees located across the globe. GIDA manages entitlement and provisioning of access for internal Citi employees/contractors and increasingly for external Citi clients who are using Citi applications. GIDA works in partnership with the Chief Information Security Office to build appropriate security architecture in new apps and supports large business-driven technology projects related to information security issues.
Job Summary
Global ID Administration (GIDA) manages role-based entitlement and provisioning of access for internal Citi employees in Citi Business Applications and Infrastructure Systems. GIDA opens opportunities for analysts who are looking to build a career in Information Security. This position requires the individual to operate within a team environment and work closely with other groups within the business and throughout Citi. Individuals are responsible for developing data security policies as well as safeguarding of information, evaluating existing data security procedures and identifying new areas of risk, ensuring the execution of directives over various disciplines and set direction on Information Security, manage and implement a framework whereby control weaknesses are identified, corrective actions are planned and tracked through to completion, and provide core customer service support regarding the targeted applications and systems.
Responsibilities
Process entitlement, compliance review requests and/or incident/change management handling for Citi’s global customer base within established support thresholds
Utilize key information security administration applications and tools
Ensure adherence to pre-assigned SLO requirements for designated requests
Execute client interactions, either by phone or email, with clear, concise terms while adhering to the GIDA Customer Service Guidelines
Support bulk customer requests for comparable granting of entitlements
Maintain excellent productivity to achieve strong results
Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity
Education
Bachelor's Degree in Technology or similar fields
Relevant Experience
Preferably 1 year of professional experience
Fresh graduates are welcome to apply
Skills and Proficiencies
Technical Skills across technology platforms
OS-level or System Administration using Databases
Mainframes, Networks, Storage, Unix and Windows
Security Administration on infrastructure and other IAM applications
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Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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