Responsibilities:
The applications support sr. manager will be responsible in managing a team that performs application management and technology governance management of internal as well as third party vendor Human Resources (HR) applications. Engages in the initial technology risk assessment for new vendor relationships and is responsible for the onboarding, analysis, and reporting of third party vendor managed and hosted applications.
Details:
Ensures compliance of all managed applications with the Citi's Third Party Risk Management objectives.
Gathering data and documentation necessary to complete the Third Party onboarding and ongoing Citi security policy requirements.
Manage a rigorous schedule of third party vulnerability assessments and ensure third party vendors' expected performance is rendered and supported, along with the identification of any critical third party risk issues.
Planning and facilitating meetings with Third Party and internal stakeholders, taking all meeting minutes and managing any follow up activities relevant to Third Party performance.
Facilitate the escalation of high risk Third Party incidents or perpetual performance failures affecting the compliance to Citi's Information Security Standards
Interfacing with various Citi technology, risk and compliance teams
Manage the end to end process to onboard the 3rd party vendor applications to GIDA and EERS, if needed
Manage and ensure that the 3rd party vendor applications information in CSI is accurate, correct and up to date
Work closely with the Information Security teams to ensure compliance of HR applications with Citi’s IS policies pre-contract and post-implementation
Qualifications:
Experience in performing application management as well as vendor management, preferably of HR systems (3-5 years preferred)
Experience in leading a team of support analysts, either as a manager or team leader (3-5 years preferred)
An innate ability to identify issues and work them to closure, including remediation and escalation where appropriate
Experience in working with 3rd party technology vendors, a must
Knowledge of Citi’s Information Security Standards
Knowledge of GFTS issue, problem and change management processes, preferred
Strong communication and presentation skills
Discretion and diplomacy when dealing with sensitive issues
Organizational skills and ability to prioritize
Desire and talent for building and maintaining relationships
A commitment to protect the bank from all risk exposure
Experience working across a diverse set of stakeholders with positive results
Competencies
Demonstrated multi tasking ability, analytical skills, problem solving skills and a consistent record of on time delivery and customer service is mandatory.
Possess an inquisitive mind coupled with a strong business thought process which may result in business process re-engineering to achieve process efficiency and effectiveness.
Effective time management, documentation and organizational skills.
Must be analytical, creative, hard working, team player and must support the concept of “fun” in the workplace.
Must be a self-starter and able to work independently in a fast paced global environment.
Fast learner, highly organized and methodical.
MS Office Suite (Word, Excel, Power Point) and MS Project.
Willingness to work on a flexible shift schedule to support the business users located in the APAC, EMEA and NAM regions
Advanced experience with MS Office
Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - PH
Time Type :
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Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
