Risk And Compliance Officer

**Role Purpose & Environment**

Two of Australia's leading telecommunication companies, Vodafone Hutchison Australia and TPG, have come together to form TPG Telecom Limited.
TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix.
As the second largest telecommunications company listed on the ASX, TPG Telecom has a strong challenger spirit and a commitment to delivering the best services and products to our customers.
We are driving competition and choice for businesses and consumers across Australia.
The role of the Risk & Compliance Analyst is to provide advice and assistance on risk and compliance matters within Customer Operations, to support the embedment of a compliance culture into business decision-making processes, and assist in the development of procedures to assist Customer Operations to meet risk and compliance obligations and best practices.
You will be required to work closely with the Risk & Compliance Manager, other Compliance Analysts within your team, and Care operations leaders and team members to ensure effective and efficient risk and compliance oversight.
**Responsibilities**

We are a dynamic business; this brings new opportunities for our customers and our people.
Being adaptable, managing change and maintaining resilience is key to success for all of us at TPG.
Due to the dynamic nature of the business your responsibilities may change over time as the business evolves.
- Assist in the management and maintenance of Care compliance frameworks
- Monitor, assess and report on key compliance and risk related metrics across Customer Operations (such as complaints, policy adherence, incidents and breaches)
- Conduct compliance audits including call listening
- Co-ordinate and conduct periodic compliance reviews, such as TCP Code attestation
- Assist business owners to contribute to and complete internal reviews and self-assessments, including adherence to the TPG Telecom Obligations Register
- Identify and communicate any key business or customer-impacting non-compliance or systemic issues to relevant stakeholders and the Risk & Compliance Manager in a timely manner
- Assist policy owners and Care operational stakeholders to understand their risk and compliance obligations and controls
- Monitor industry and regulatory updates and review TPG Telecom's policies and procedures in relation to these updates
- Conduct presentations and education sessions to raise awareness within key functional areas on compliance obligations and key areas of risk
- On an ad-hoc basis assist with various projects and initiatives so that compliance obligations are effectively incorporated in the design and implementation of various initiatives
- We are all responsible for taking reasonable care of our own safety and wellbeing at work, and to avoid adversely affecting the safety and wellbeing of another person at work.
- Always be on the lookout to improve the way we work, and speak up with suggestions for a better way, with the aim of exceeding our customers' expectations.
- Plan your work and be ready to take advantage of the opportunities and risks that come with our ever-changing industry.
- Protect the brand, reputation and profitability of TPG by maintaining the confidentiality, integrity and availability of its information assets and information systems.
- Be familiar with policies and procedures, as well as completing any associated training, as communicated or made available on the intranet and our learning systems.
**Knowledge & Experience**
- Some experience working with standards, audit, fraud management, change delivery, security, compliance and/or risk management.
This could be in a compliance role or within a customer service, sales or change role.
- An understanding of the fundamental aspects of process or policy compliance adherence
- An understanding of the Australian telecommunications industry and market, with the ability to predict customer needs, compliance trends or regulatory action
- Ability to clearly articulate compliance framework objectives to our customer-facing teams and business leaders.
- You have a natural attention to detail and the ability to understand the implications of a situation and recommend analysis and pragmatic next steps to your manager or other leaders across the business.
- You have a natural risk aversion with a strong compliance and continuous improvement mindset
- Very good stakeholder management and presentation skills.
Your outputs are clean and concise.
- Excellent English communication (verbal and written) and strong interpersonal skills
- You will be comfortable working on your own initiative, a self-starter in the habit of proactively investigating potential issues or possible root causes.
- You are an effective collaborator and strong cross-functional team player, with ability to build relationships and work across our operations.
- You are positive, pragmatic, friendly and approachable.
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