Retail Operations Manager

An ideal **Senior Operations Manager **is someonepassionate about people, values, customers and the community, he/she is highly energizing and proactive.
You will focus on customer service, account management, order management, supply chain, and production.
**Required Qualifications**:

- 10 years of relevant Operations Management or Customer Service Operations experience from a large multi-national company, retail or FMCG in Shared Service or Global Business Service model
- Highly quantitative and strong analytical skillset
- Execellent English written and communication skills

**Job Duties**:

- Lead and facilitate planning to define goals and key priorities/projects to advance team performance and productivity
- Set relevant KPIs/SLAs to measure, report and recalibrate performance
- Organize work and streamline processes to ensure flawless execution of sales operational transactions and service requests (warranty order and returns management, consumer feedback and inquiries, customer record management, vendor agreement, inventory management, item creation, sales order to factory purchase order creation)
- Foster and nurture continuous improvement initiatives, capture operational challenges and leverage industry best-practices to drive business excellence
- Act as the key point of contact for functional stakeholders and local leadership keeping everyone aligned and grounded on common goals
- Develop annual budget that support operational plans
- Identify developmental needs and organize/coordinate training plans
- Establish SOPs and checklist to define work standards and guide effective use of tools/technology; identify and recommend use of new tools

**Job Types**: Full-time, Permanent

**Salary**: Php100,000.00 - Php120,000.00 per month

**Benefits**:

- Company events
- Gym membership
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Staff meals provided

Schedule:

- 8 hour shift
- Night shift

Supplemental pay types:

- 13th month salary