51258BR
Research/Remediation Representative 2 (Disputes Specialist)
Customer Service
Manila
Philippines
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
Primary Responsibilities:
Wells Fargo conducts a reasonable investigation using relevant information on all FCRA consumer disputes received within 30 calendar days of receipt or by the date the CRA identifies as the due date for Wells Fargo’s response. The investigation process includes the following:
An authentication of the consumer identifying information.
A review of all images, documentation, and information provided by the CRA and the consumer including the FCRA Relevant Information field.
A comparison of the disputed information to all available information in all SOR that could contain information relevant to the consumer’s dispute.
A review of underlying internal documentation relevant to the dispute.
Documenting the SOR in all scenarios; including documents reviewed that were relevant to the investigation, all SOR reviewed, and the outcome of the decision.
Research & Remediation Representative 2
Team Members in this role is responsible in researching and responding to customer inquiries regarding their WF trade line reported to credit reporting agencies for credit card portfolios. The work involves account and customer information research and update within committed turnaround time.
Responsible in receiving and closing moderately complex processes or functions. Completes work assignment within an established set of internal guidelines and compliance/regulatory requirements. Performs a variety of operational tasks such as entering transactions, updating information, verifying accuracy, and resolving customer issues using multiple resources or online systems. Tasks require coordination of information with various internal and external customers for case resolution/closure.
Market Skills and Certifications
Completed at least 2nd year college (without back subjects)
At least 2 years of customer service experience in BPO/ contact center setting for voice process
Above average communication skills
Very good analytical skills
Amenable to work in McKinley Hill, Taguig
Amenable to work on shifting schedules including night shift, weekends and holidays
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Region
APAC
Location
Metro Manila
