Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website.
Market Job Description
About the roleThe Research/Remediation Analyst 3 performs tasks typically related to matters with significant organizational impact and/or very sensitive context, researches, analyzes the decisions of actions taken or loan documentation, files, or on-line transactions through a review of individual or aggregate transactions, assessing compliance with contractual terms/conditions, insurer guidelines, investor requirements and/or government regulations. Responsible for comprehensive and highly accurate reviews including report preparation, analysis and trending/insights of findings (including identification of fraud concerns) and proposes recommendations for changes that can impact future loan quality and processing.Responsibilities
Determines appropriate course of remedial action, conducting investigative steps to fully identify the issues, researching product information, terms, conditions, contracts, etc., creating correspondence as needed, enacting responses, and processing complex and/or corrective transactions on-line (including monetary and non-monetary actions).
Consults regarding difficult, complex transactions.
Typically has latitude to determine contact and escalation levels and make exceptions to underwriting guidelines; refers recommendations exceeding authority levels and/or items unable to meet resolution to senior management for review.
Acts as a mentor to lower level team members and may assist with their development.
Typically participates in projects that identify/implement process improvements.
Typically performs team leadership and provides work direction.
Performing intake to determine appropriate course of action
Conducting investigative steps to fully identify issues. This may include rescheduling product information, terms, conditions, contracts, etc.
Creating correspondence as needed
Processing complex and/or corrective transactions on-line (both monetary and non-monetary actions)
May communicate directly with others (customers, merchants, clients, executives, agencies, regulatory/governmental representatives, bankers) to ensure resolution of matters
Ensuring identified risks and/or problems are clearly documented
Similar authority as first tier supervisors to make override decisions; refers recommendations exceeding authority levels and/or items unable to meet resolution to top level management for review
Project work related to remediation
Research into underwriting, regulatory compliance, fraud, fair lending, and servicing concerns
Performing ongoing reviews as needed
May generate reports and summarize results
Team leadership and work direction
Market Skills and CertificationsMinimum qualifications
Finished at least second year college (no back subjects)
At least 3 years of BPO related experience, to include experience handling financial services
Amenable to work on night shift and shifting schedules
Amenable to work in McKinley Hill, Taguig
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Metro Manila, National Capital