Job Description:
Accountable for retention campaigns, from conceptualization to analysis. This includes idea generation, proposal preparation, overseeing the production process and overseeing execution. Sets revenue targets and then develop and execute a strategy to meet those. Establishes work objectives and implement strategies effective for realizing set goals. Directs and supervises the activities of the customer relationship team to ensure they comply with acceptable standards. Collaborates with marketing and sales account managers to develop a personalized approach to product sales and marketing Uses data to look for trends and problems, and analyze communications, contracts, and negotiations. Achieves client relationship targets and KPIs as set by the Sr VP for Sales. Using a customer service system or database, the CRM Supervisor will help track and manage reports on pipeline, new opportunities, recent activities, and lost sales. With the help of Capability Development team, the CRM Supervisor will help implement training programs to teach Relationship Managers how to recognize and effectively create strong customer-brand relationships. Organizes training planned maintenance, and other services to help clients get better and more efficient use from products or services. Carry out client satisfaction surveys and reviews Monitors company performance against service level agreements and flagging potential issues. Carry out research to discover new techniques for customer relationship management Analyzes customer behavior using data mining tools in spreadsheet programs Communication: Able to effectively communicate with everyone in the workplace; persuasive and activating when making presentations; well-developed written and verbal skills. Customer Satisfaction : Ability to create, sustain and manage customer relationships. High Customer Satisfaction Index (CSI). Building Business: Striving towards acquiring new business and Growing existing ones. Integrity: Works with trustworthiness and credibility and has a clear commitment to Newcore’s core values, work ethics and principles. Result Orientation : Ability to ensure meeting of project/task deliverables. Initiative / Personal Drive : Ability to actively seek solutions to problems and proactively look ahead for specific opportunities for contribution Leadership: Able to inspire and motivate his or her team towards a shared objective; a positive influence. Interpersonal relationship: Maintains excellent relationships and connections within and outside Newcore. Minimum Qualifications:
A bachelor’s degree in marketing, business, management or a related field is desired for this position. At least five (5) years of experience in Key Account management dealing with VIP and top enterprise accounts, a direct marketing environment, including acquisition and retention marketing is required for this position. Experience leading and managing small/ mid-size team Excellent interpersonal and management skills High-level communications and negotiation skills Problem-solving aptitude, analytical skills, and must be metrics-driven Excellent communication and interpersonal skills Strong analytical skills coupled with project management and planning skills Customer Oriented mindset Teamwork and Leadership skills Strategic Thinking Innovation/Creativeness Day Shift | Australian Company
