Recruiting ManagerWells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website .
About Enterprise Global Services
Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.
Wells Fargo has a large state of the art facility in McKinley area outside of Manila. The site is home to over 5200 team members that support Wells Fargo's key business lines such as the Payment, Virtual Solutions and Innovations (PVSI) group, Wealth & Investment Management and Consumer Banking.
Market Job Description
Role & Responsibilities:
- Building and executing an effective and efficient internal and external talent acquisition strategy, aligned to the overarching International Talent Acquisition strategy, and aligning the local recruitment teams to execute against business objectives
- Overall leadership, management and development of staff, which includes both managers and professional recruiters within the country. This includes hiring, retaining, and developing a world-class diverse talent acquisition team
- Consulting, advising and influencing senior executives on recruiting strategies and solutions that improve and sustain business success including anticipating future state hiring needs and driving results
- Providing leadership to sourcing and recruiting practices and ensure compliance with local government requirements
- Establishing and providing performance metrics and measures to continually assess the effectiveness of the team and its progress and the value of programs and processes
- Developing and refining resource capacity modeling to ensure adequate resources are in place to meet the changing staffing needs of the business
- Developing and implementing strategies to increase the team's capability to attract diverse candidates to all business units
- Consulting with HR and business leaders with solid knowledge of local government rules and regulations affecting recruiting policies and practices; ensuring that recruiting activities are in compliance with governmental requirements and organizational policies and procedures
- Partnering with the International Talent Acquisition and HR Operations team to ensure technology solutions deliver a more integrated and seamless approach to HR delivery
- Management of the day to day employment activities for the business which will include staffing strategy (inclusive of diversity strategies), needs analysis, development & execution of innovative sourcing practices, and management of college relations programs
- Developing and leveraging partnerships across the broader enterprise to ensure identification of internal candidates and ensure appropriate linkage to the executive succession planning & talent review process
- Leveraging data and metrics for fact-based decision making
- Experience working with and successfully managing teams across multiple countries, as well as offshored delivery operations
- Oversight of budget for the function
- Responsible for managing the talent acquisition function for a corporate function, multiple business units, an emerging, high growth business, or a large established business undergoing significant change.
Market Skills and Certifications
- Must have a minimum of 10-15 years of work experience in Philippines market
- Strong desire experience working in / servicing other international geographies
- Experience working with a US headquartered organization is preferred
- Experience working in Banking Shared Service Environment
- Experience providing Talent Acquisition Leadership in a global company
- Understanding of banking domain & technologies is preferred
- Excellent Stakeholder Management
- Ability to manage teams and/or delivery of work across multiple locations is preferred
Key Performance Indicators (KPI's)
- Turnaround Time (TAT - Time to Fill & Time to Start)
- Cost Per Hire (CPH)
- Percent of Class Hired (Fulfillment rates)
- Quality of Hire
- Risk & Compliance Management
- New Hire Attrition
- Customer (Candidate & Hiring Manager) Satisfaction
- Net Offer Drop-out Rate
- Recruiter Productivity
- Educational Information:
- Minimum Educational Qualification - College Degree
Leadership Expectations at Wells Fargo
As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
- Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
- Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
