Candidate must possess at least a Bachelor’s/College Degree, Hospitality/Tourism/Hotel Management, Business Studies/Administration/Management, Mass Communications, Marketing, Commerce or equivalent.
With high level of organizational skills and attention to details.
Ability to multitask and with diplomacy and sensitivity when working with clients.
With excellent interpersonal and communication skills
Must be willing to work in Alabang.
Required language(s): English, Filipino
Job Duties and Responsibilities:
Handling Patient or Customer Inquiries or ConcernsGreet all patients and customers upon entry in the clinic in a friendly, courteous and professional manner
Answer inquiries from patients, customers and other persons regarding clinic product and services in an efficient manner
Answer telephone calls promptly and efficiently following telephone handling standards of the Company
Handle inquiries over the telephone and screens or directs calls when necessary
Log all inquiries in the Inquiry Sheet as part of the monitoring report by the Marketing Department
Endorse scheduled patients to appropriate personnel in charge (Doctor or Aesthetician or Physician’s Assistant)
Handle patient complaints and refers to the Branch Officer or Doctor accordingly
Maintain high standards of customer service through handling of all customers in a courteous, friendly and helpful manner
Ensure that appropriate and relevant promotional or information materials are available for the patients or customers.
Scheduling of PatientsEnsure proper scheduling of patients for treatment and services in the CRM and logbook
Confirm patient’s appointment the day before the schedule
Reconfirm with the patient 15 minutes before the scheduled treatment or procedure to ensure patient’s availability
Prepare list of doctors’ and aestheticians’ patients, procedures and contact numbers for distribution at the end of the day
Check Company mobile phone on a daily basis, takes note of any requests for rescheduling from patients, and updates the CRM and concerned personnel accordingly
Coordinate with the Doctor or Aesthetician or other personnel with regard to patient schedule
Handling of Patient Information and Patient ChartsFacilitate the filling out of the Patient Data Sheet and ensures completeness of information
Prepare charts for new patients ensuring proper labeling with the patient’s name (Last Name, First Name, Middle Initial) on the folder flap
Maintain proper filing of charts
Pull out charts of patients as necessary and returns charts after use in their proper places
Prepare charts of patients scheduled the next day