Real Time Analyst With 14Th Month Pay (Alabang)

Real Time Analyst With 14Th Month Pay (Alabang)

Hinduja Global Solutions

Real Time Analyst With 14Th Month Pay (Alabang)

Details of the offer

The Real Time Analysts (RTA) are the ones responsible in managing the floor to meet the Service Level goal and achieve maximum productivity by:• monitoring and tracking the agents’ schedule adherence
• managing the queue, breaks and skill proficiencies
• analyzing and tracking interval reports
• making sound and urgent decisions based on real time trend
They work closely with the Ops’ managers and supervisors, and interacts daily with the clients thru email/conference calls.
This position is more of skills-driven, rather than knowledge-driven. Based on the responsibilities mentioned above, we need someone who has the following ESSENTIAL EXPERIENCES AND SKILLS::
• Has very effective floor management skills
• Has very strong commanding presence
• Has very strong disposition
• Is analytical and decisive
• Has working experience and exposure to RTA techniques – minimum 2 years experience
• Has extensive knowledge on skill-based routing, queuing and call traffic management
• Is well-versed in using Avaya CMS
• Is knowledgeable in using Verint (Impact 360/Blue Pumpkin)
• Excellent written and oral communication skills
• Has intermediate MS Excel skills

Source: Jora



Icrm - cmpl assurance sr analyst - global functions eio&t - technology control emea/apac - c12 (avp

Job Description Serves as a senior compliance risk analyst for Independent Compliance Risk Management (ICRM)'s Assurance team responsible for assessing...

From Citibank N.A. Rohq - National Capital Region

Published 24 days ago

Cost controller

Job Description Candidate have: -? A Bachelor's Degree in Accountancy or likewise? - At least 2 years and above experience with accounting or related jobs - A...

From Two Futures Inc - National Capital Region

Published 24 days ago

Property administrator (muntinlupa)

Job Description ??? Provide fast and efficient services to all unit owners by ensuring that concerns are attended on a timely manner ??? Enforce house rules...

From Phinma Property Holdings Corporation - National Capital Region

Published 24 days ago

Data encoder

Job Description Job responsibilities: Encode the necessary data in a complete, accurate and organized manner in the system Sort and compile the data properly...

From Golden Lane Travel & Tours - National Capital Region

Published 24 days ago