Real Time Analyst Boni, Mandaluyong (El 2413)

Accenture in the Philippines is currently looking for **Workforce / Real Time Analysts** who will be responsible in performing the following day-to-day tasks:

- You will act as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans.
- You will function as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports.
- You will provide input to WFM team in terms of conceptualizing intraday reports that drive efficiency to the team and help in Operations performance.
- You will be providing trainings and conduct knowledge transfer sessions to other WFM members especially new members on WFM tools and function as go-to person when there are inquiries arise from RTAs and Operations.
- You will primarily be responsible to generate performance reports and provide input and recommendation on reporting, and analysis based on performance trends.
**What are we looking for?
**
- Open to college graduates, college undergraduates and associate degree graduates with related work experience
- Must have at least 1 year of work experience in Workforce Management / Real Time Analyst in a BPO industry
- Amenable to work in Boni, Mandaluyong
- Willing to go back on-site once recalled

**Good to have skills**:

- Experience in using Real Time Management systems (e.g.
Avaya, CUIC, Genesys, In Contact)
- Familiarity with DANER approach in monitoring real time activities

**Join our high-performing team and enjoy these benefits**:

- Competitive salary package, company bonuses, and performance incentives
- Night differential
- Loyalty, Christmas gift, inclusion, and diversity benefits
- Paid sick and vacation leaves
- Expanded maternity leave up to 120 days*
- HMO coverage (medical and dental) from day 1 of employment
- Life insurance
- Employee stock purchase plan
- Retirement plan
- Flexible working arrangements
- Accessible locations
- Healthy and encouraging work environment
- Career growth and promotion opportunities

**How to Apply?
**
- After you have submitted the accomplished online questionnaire, kindly wait for a phone call from our recruiters.
**Additional Information**:
*Terms and conditions apply

Schedule:

- Rotational shift

**Education**:

- Bachelor's (preferred)