RS Components is a trading brand of Electrocomponents plc, the global distributor for engineers. With operations in 32 countries, we offer more than 500,000 products through the internet, catalogues and at trade counters to over one million customers, shipping around 50,000 parcels a day. Electrocomponents is listed on the London Stock Exchange FTSE 250 and in the last financial year had revenues of £2bn.
We place a strong emphasis on investing in our people, our best asset, enabling them to be customer focused at all times and exceeding their expectations. This is because our customers are at the heart of everything we do. So we look for people who have a strong belief in, and commitment to exceeding customer expectations, people who have pride and belief in their company.In return we offer a positive and supportive culture which ensures that together we can help our customers do great things.Role PurposeAssist Sales Department in the area of database management and sales activities support in order to achieve higher revenue growth.Key Accountabilities
Responsible for pursuing sales generating opportunities from existing or new customer accounts through telesales / marketing effort.
Conduct outbound cold calls into targeted accounts to promote RS products, Sales & Marketing Promotion and other relevant activities to drive sales.
To support and work closely with Marketing, Customer Service, Credit and Territory teams to secure customer leads, drive acquisition and marketing programs and achieve good customer service leading to more promoters and achieving a high Net Promoter Score (NPS).
To create awareness on RS products and services by executing sales and marketing campaigns and road shows.
Ability to interact, communicate and participate effectively in the sale team activities and efforts to achieve overall team objectives.
Drive customer acquisition through research, prospecting, callout and conversion.
Maintain effective and good inter-department relationships and procedures to deliver exceptional customer service at all times.
To prepare quotation for sales team.
To prepare cleansing and update customer and sales person data in JDE/SAP.
To sort all incoming emails, receive and re-direct to responsible recipients within RS.
To generate sales related reports.
Other duties which may be assigned from time to time to achieve corporate objectives.Key Relationships
The main relationship interfaces are as follows:
Customers
Sales admin and Sales support assistant
Sales managers and Sellers (IS/FS)
Credit and Finance Department
Customer Service Department
Operations Team
Liaison Team
Product Management Team
Person SpecificationDegree in any field
Preferably 1 years of experience in Telesales, Customer service or any Sales environment.
Adaptable to changes
Highly committed
Able to work under pressure
Good interpersonal and communication skills
Strong team spirit with ability to work independently
Knowledge in MS Outlook
Offer / how to apply:In return we offer an outstanding benefits package, which includes pension scheme, childcare vouchers, life assurance, flexible working and career development to rival any global organization. We provide a healthy work/life balance, along with a fulfilling and rewarding long term career.Please apply online, uploading your CV in English to **********
