Quality Manager (Consumer Banking)

Quality Manager (Consumer Banking)

Wells Fargo Enterprise Global Services, Llc - Philippines

Quality Manager (Consumer Banking)

Details of the offer

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website.

About Enterprise Global Services

Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Operations, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.
About the Role
The Quality Manager will be responsible for managing a team of Executive Resolution Quality Assurance Analysts that supports multiple types of executive resolution transactions and case reviews within multiple inventory types in a functional area.Responsibilities
Supports the development, implementation and monitoring of a customer complaint quality reviews designed to identify, assess and mitigate operational risk that arises from inadequate or failed internal processes, people, systems or external events.
Coordinates production of periodic performance reports for senior management.
Partners, collaborates and develops strong relationships with other Senior Leaders in the ECMO
Influence and improve performance of the team, conduct, identifying opportunities to improve processes, policies, and tools.
Works with the business unit and provide expertise and consulting for high-risk projects and initiatives.
Consults with business to develop corrective action plans and effectively manages change.
Building, leading, engaging, and developing a team of Quality Assurance Analysts. This includes:Ensuring assigned team members are completing work accurately and timely
Day-to-day supervision of team’s performance
Performing functional task with higher complexities
Assisting manager to review team performance

Leading and/or participating and providing consultation for projects and initiatives risk to identify and mitigate operational risk or process improvements in business activities.
Identifying training opportunities; designs/coordinates the development of training materials and coordinates or delivers training.
Determining root cause and identifying appropriate solutions to correct and/or escalate problems.
Providing guidance to subordinates, peers, and business partners on complex issues in order to mitigate risks to the bank.
Participating in short- and long-term strategic initiatives to support business goals and department objectives.
Developing business presentation materials in a clear and concise manner and conveying complex topics simply and reasonably
Talent management and acquisition activities

Bachelor's degree
3 - 5+ years of overall experience in large financial companies of which :3+ years of compliance and/or operational risk management (includes experience with direct accountability for compliance or operational risk) or any combination
2+ years of people management experience.

Excellent analytical, critical thinking and problem-solving skills.
Ability to communicate powerfully and prolifically to senior and executive leaders and simplify the complex.
Ability to influence without direct authority, create and manage (while achieving results) large-scale change and influence people at all levels of the organization.
Demonstrated ability to attract, retain, develop and motivate high performing professionals and teams.
Ability to lead through adversity and adjust to changing priorities

Important note:In the interest of a faster and easier application process, kindly bring the following documents if they are available: valid government IDs (2 primary or 4 secondary), Certificate of Employment from your 2nd to the most recent employer with your start and end date, NSO-issued birth certificate, proof of SSS, TIN, Pag-Ibig, PhilHealth, and proof of education. Thank you for your cooperation.


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