Quality Assurance Officer (Educational Content)

**QAQC of either non-video or video content.
**
- Can be assigned to independently manage at least one small size project (with up to 15 team members each)
- Support content managers in quality assurance as assigned.
For the assigned project(s), may be expected to
- Define the goals and timeline
- Work with other teams (content development, production, academic, creative teams) and project owners as required
- Achieve target outputs according to timeline and resources
- Ensure content meets quality standards before release.
- Coordinate with the production team in matters of error reports, validation, fixing.
- Maintain proper documentation of processes and guidelines
- Manage and communicate ongoing changes in tasks, goals, or performance.
- Monitors problems, propose solutions, and implements changes as necessary
- Produce **analysis** and reports on content quality, with the purpose of tracking and improving content output quality as well as processes

**Contribution to the overall performance of the content department**
- Work with the content development team during the prototyping process, especially on production capabilities, processes, and constraints.
- Work closely with production to improve the quality of content produced
- Support content managers in production management as assigned.
**Others**
- Ensure smooth transition of the previous team as required
- When necessary, may be required by the Content Manager to take on projects or tasks in content development or content production, on the same level as an Assistant Content Development Officer or Assistant Production Officer respectively.
- When necessary, may be required by the Content Manager or direct manager/supervisor to take on content department ad-hoc projects or tasks that are outside of standard content development, production, or QA QC phases.
Examples may include but not limited to partnership building, or developing new content products or service offerings.
- In the case of downsizing in terms of planned resources, all team members may be asked to take on tasks below their current level, including but not limited to writing and editing of content.
- Carry out other tasks and assignments as assigned by the Content Manager or direct manager/ supervisor from time to time.
**Requirements**:

- Graduate of Bachelor's degree with any course
- With at least 2 years of work experience in a publishing company
- Use of Microsoft Office or Google Suites such as docs, sheets, and slides
- Proofread/copyedit academic materials
- Has good management and communication skills
- Hybrid Work Set-up

**Benefits**:

- Health insurance

Schedule:

- 8 hour shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Content Checking: 1 year (preferred)
- Teaching: 1 year (preferred)