Quality Assurance

Job description

On top of that, he/she will also share with fellow trainers what to improve in the training process by providing feedback, recommendations, and new materials in order to enhance the performance of incoming and onboard associates.
Job Responsibilities:

- Collect, compile, and synthesize data collected about associate performances and metrics to formulate trends.
- Report findings from research and trends gathered from collected data.
- Work together with other QA's, Managers, Leaders, and Trainers to come up with solutions to declining associate performances or to look for ways to improve associate performances to achieve better area gains.
- Conduct mock calls and demos with associates.
- Provide coaching or training to associates that need development.
**Requirements**:
Job Requirements / Qualifications:

- Good to excellent English communication skills (B2 Proficiency Level)
- Experience working as a Quality Assurance Specialist or Quality Analyst is preferred
- Amenable to be assigned either on Work-from-Home or Work-On-Site setup
- Have a great knowledge of customer service and technical support.
- Able to gather and synthesize data to generate easy-to-digest reports.
- Have great analytical and problem-solving skills.