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Quality Assurance -Customer Services

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Quality Assurance -Customer Services
Company:

Sk Hong Kong Ltd.


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Quality Assurance -Customer Services

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Details of the offer

QA CS

Location - Manila

We are looking for QA testers who can analyze the performance of our customer services teams and their processes and ensure we are optimizing our output.

In this role, you should have a keen eye for detail and excellent communication skills. If you are also competent in executing test cases and are passionate about quality, we’d like to meet you.

Key responsibilities for this position are as follows:

Executing test scripts and reviewing results
Reviewing and analyzing all CS communications and performance
Reporting and documenting all issues
Providing detailed feedback to trigger improved results
Report mistakes and errors to the departmental manager
Conduct mystery shopper testing
General troubleshooting and reporting

Key qualifications for the successful candidate must possess are as follows:

Proven QA testing experience or a position of a similar nature
Experience with QA methodology
Ability to document and troubleshoot errors
An analytical mind with good problem solving skills
Strong organizational ability
Excellent attention to detail
Experience of providing QA testing in a CS environment previously is preferable.
Preferably an interest in Sports and Gaming

Requirements

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