**Essential duties and responsibilities**
- Conduct quality assurance evaluations (internal audits) for employees to improve the customer experience
- Provides immediate feedback to employees who incur critical error
- Conducts regular feedback to employees regarding their quality audits
- Spearheads in internal and external calibration sessions and provide calibration result
- Generate weekly, monthly, and quarterly quality audit-related reports, which shall be sent out to internal clients such as Operations Manager and team captain.
- Help improve our frontline consultants' technical competence through quality evaluations, identifying both strengths and development opportunities.
- Performs other duties as assigned
**Education and Experience**
- Bachelor's/College degree
- Proven interest in technology and how it is changing the world of work
- With at least two years of Quality Assurance experience.
Pay: Php25,000.00 - Php30,000.00 per month
Schedule:
- 8 hour shift
