Quality Analyst Ortigas Email And Chat

Job Description Job Description ? Responsible for meeting contact center weekly and monthly goals.
? May be responsible for monitoring associates? quality of phone and/or non-voice interactions, as well as tool usage to ensure high level of customer satisfaction and first call resolution.
? May be responsible for monitoring associates? compliance to business rules and processes, and reporting them for feedback.
? May be responsible for reviewing associates? sales outputs to ensure their quality and validity, reporting any breeches identified.
? May be responsible for completing monitoring forms, including comments detailing associate performance and saving all results in the database for review and reporting.
? May be responsible for reviewing customer satisfaction surveys for all clients and service types, complaints and commendations, tracking them onto a database to produce reports.
? Responsible for providing insights and making recommendations for quality improvements for manager/supervisor to coach their teams
Job Qualifications

????????? Quality assurance experience in BPO setting
????????? Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree, any field.
????????? At least 1 year(s) of working experience in the related field is required for this position.
????????? Preferably Experienced Employees specializing in Customer Service or equivalent.
Additional Information
Career Level
1-4 Years Experienced Employee
Qualification
High School Diploma, Vocational Diploma/Short Course Certificate, Bachelor's/College Degree
Years of Experience
1 year
Job Type
Full-Time
Job Specializations
Manufacturing, Quality Assurance