Qa Analyst - Davao (Temporary Work From Home)

Identifies quality inconsistencies and implements measures for remedial and improvement whenever necessary;
Creates and develops quality reports, analyses and implements improvement opportunities as requested by and agreed with management, within the deadlines agreed;
Is proactive and constantly focuses on improving and assuring maximum efficiency of quality processes at project level;
Informs higher management of any inconsistencies found at a quality level and suggests improvement approaches;
Sustains quality feedback and coaching sessions with assigned CSRs;
Develops, implements and sustains quality-related training on topics meant to assure adherence to process and product knowledge and assure improvement;