Q000003 - It Specialist

_Handle incoming support requests via our Internal team.
Record, track and document helpdesk requests and problem-solving process, including all successful/unsuccessful decisions made and actions taken through to final resolution.
Install and configure computer hardware, software, systems, networks, printers, and scanners.
_*

**_JOB DUTIES: _**
- Set up employees Computer & accessories needed and Credentials.
- Assist and communicate the management, clients and computer users to determine the nature of any problems that may encounter.
- Investigate, diagnose, and solve computer software and hardware issues
- Conduct preventive maintenance, including checking and data cleansing of workstations, printers and peripherals
- Manage stocks of equipment, consumables, other supplies and maintain an inventory of all IT assets including monitors, hard drives, modems, printers, scanners and other peripheral equipment.
- Perform related duties as assigned, within your scope of practice but not limited to the above.
**_SKILLS AND QUALIFICATIONS: _**
- 2 to 3 years' experience in a similar role
- Ability to function independently with minimum supervision.
- Computer Savvy
- In-depth knowledge of hardware, software, programming and troubleshooting
- Strong analytical, diagnostic, technical and problem-solving skills
- Good communication ability
- Able to communicate directly with overseas clients for IT related matters
- Ability to prioritize, delegate and has a keen eye for details
- Strong customer service and ability to work well with the employees, management and client
- **PERSONALITY TRAITS**:_
- Excellent communicator
- Strong Work ethic
- Confident personality
- Happy to be on-call and flexi shift

**_REQUIRED SKILLS/SOFTWARE: _**
- Good character reference checks
- Strong IT knowledge and background
- Able to manage a team, handle timesheets

**_WORKING SCHEDULE: _**
- PH SHIFT: 8AM - 5PM
- (Must be flexible for shift change and for on-call duties)

**Our company, Guerilla Staffing Solutions, is a business providing digital and staffing services for small companies and large corporations.
Our company has been growing and providing staffing solutions to startups, medium-sized businesses, and corporations.
**

**_LOCATION: _** Unit 1E, PhilExcel Annex, Clark Pampanga (near Sapangbato gate)

**Job Types**: Full-time, Permanent

**Salary**: Php25,000.00 - Php45,000.00 per month

**Benefits**:

- Company events
- Free parking
- On-site parking
- Paid training

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental Pay:

- 13th month salary
- Anniversary bonus
- Performance bonus

Ability to commute/relocate:

- Angeles City, Pampanga: Reliably commute or planning to relocate before starting work (required)