JOB SUMMARYReporting in to the Sales Operations Support Manager based in Manila and a dotted line to the Sales Operations Manager in Australia. You will be responsible for the completion of the daily, weekly and monthly Sales Operations Specialists tasks and objectives.
You will be part of a team working on fulfilling open sales orders, updating ETAs on all open purchase orders, placing and managing new purchase orders, resolving queries from Customers, (Internal customers, reseller customers and vendor customers) and managing inbound freight.
This is a hybrid role where you will become a subject matter expert across order entry, Pricing management and purchasing.
We are looking for a team orientated person who has superior written and verbal English communication skills, the ability to make decisions and think logically. Ideally you will have a good understanding of working within the ITC channel.DUTIES AND RESPONSIBILITIESManage workload and priorities on a daily basis to ensure all required tasks are completedKey point of contact for order processing and managementProactively work with customers of outstanding requirementsUnderstanding of and ability to apply pricing, Gross Profit, discounts, margin calculationUse vendor's portals and tools to place orders with our vendors in a timely mannerWork closely with regional operations team.Provide operational reporting as requiredUndertake continual training to ensure strong knowledge on Westcon - Comstor Vendors and TechnologiesManage daily EDI Purchasing activities.Tracking orders to ensure goods are received in a timely manner.Assist where required in resolving outstanding issues such as short shipments, product quality, etc.Communicating with internal staff, suppliers and freight forwarders - both verbal and written.Month and QTR end Commitment. (requiring extra efforts & time commitment around the month end period to ensure all orders are processed)
MAJOR CHALLENGESProviding accurate and timely ETA's for all products to ensure high levels of customer satisfactionEnsure the highest levels of accuracy and skill for order management tasks focussing on Right First Time philosophiesBuild entrusted relationships with internal and external clientsProblem solving and analysing performance on a continuous basis to develop & implement strategies for improvement
POSITION REQUIREMENTSSkills and knowledge:Previous experience in a data entry or similar industry roleGeneral knowledge in ITKnowledge and understanding of the ICT channel highly desiredEffective communication skills - both verbal and writtenSAP experience preferred but not required
Excellent administrative skills with attention to detail, proactive follow-up and efficient time managementProven organisational skills.High level of attention to detail
Good literacy and numeracy skills.
PC literacy - Outlook, Excel, Word and familiarity using web based applicationsDemonstrated ability to undertake detailed analysis and reporting.Problem solving skills to resolve customer concernsCompetenciesIntelligence: demonstrates ability to acquire understanding and absorb new information quickly.Adaptability: flexes to new pressures from competition or new priorities. Adjusts quickly to changing priorities. Copes effectively with complexity.Stress response: Maintains stable performance and poise under heavy pressure from Corporate, time, colleagues and customers.Integrity: Ironclad - does not cut corners, ethically. Remains consistent in terms of what one says and does and in terms of behaviour towards others.
Initiative: Seeks out and seizes opportunities, goes beyond the call of duty and finds ways to surmount barriers. Action oriented 'doer', achieving results despite lack of resources.
Listening: Tunes in accurately to the opinions, feelings, and needs of people. Lets other speak; listens actively to customers and colleagues ensuring correct understanding of needs.Written and oral communications: Writes and speaks clearly and precisely. Develops well organised emails, memos, letters and proposals using appropriate vocabulary, and creating the right tone. Communicates effectively one to one or in small groups. Easily articulates vision and standards.Customer Focus: Regularly monitors customer satisfaction. Establishes partner relationships with customers. Regarded as accessible by customers.Team Player: Establishes collaborative relationships with peers. Always seen as approachable and supportive without being a push over.Persuasiveness: 'Charisma' desirable, though soft sell and quiet credibility are acceptable alternatives.Energy: Exhibits energy, strong desire to achieve, appropriately high dedication level.
Enthusiasm: Exhibits dynamism, charisma, excitement, positive 'can do' attitude.ExperienceExperience working in a corporate office environmentExperience in IT Distribution industry would be a distinct advantageDirect or indirect experience in coachingAny previous experience with specific experience for IT-based products or website based ordering tools would be considered highly.Previous employment in a distribution company would be preferred.Exposure SAP and any workflow/ticketing tools would be highly regarded
Personal attributesWillingness to work in a team to achieve departmental goalsStrong sense of ownershipPositive, goal oriented attitude with high energy levels.Great organisational and time management skills.Must be able to work independently, with little supervision
Self-motivated with high energy levelsApproachable and supportive of direct and indirect employeesAct with a sense of urgencyMust be able to challenge the status quoAbility and desire to coach staff membersDesire to solve problems.Excellent follow-through is essential.Dedicated & Committed.About Westcon-Comstor
Westcon-Comstor (WestconGroup Inc.) is a global technology distributor with worldwide capabilities in Cloud, Global Deployment and Services, and category-leading Security, Unified Communications and Collaboration, Networking and Data Center technology Practices. Combining expert technical and market knowledge with a uniquely collaborative engagement model, the company is transforming technology distribution through its digital and physical products and services delivery. The company works with its partners to deliver results together through an investment in enablement programs and its associates' dedication to creating an exceptional partner experience. Westcon and Comstor are the company's go-to-market brands, offering customers a strong portfolio of market-leading and emerging vendors. With teams in 110 offices in 70-plus countries across six continents, Westcon-Comstor provides services to more than 170 countries.