Under the direct supervision of the Chief, Communications and Events, the Public Information Officer
will be responsible for the following duties:
Ensures implementation of digital communications projects to publicize priority issues and/or
major events, to include drafting information strategies, coordinating efforts, monitoring and
reporting on progress, taking appropriate follow-up action, and analyzing the outcome.
Monitors and analyzes current systems and technologies, events, public opinion and press,
identifies issues and trends, workflows and strategies, and advises management on appropriate
action/responses through digital channels.
Undertakes activities to promote coverage through digital channels (e.g. website, live streaming
sessions) of priority issues and/or major events, to include development of a digital media
strategy and action plan, disseminating materials and consulting with sections and divisions on
approach/story angle and other information requests, undertaking appropriate follow-up action
and analyzing and reporting on the impact of coverage.
Produces or oversees production of a specific type or types of digital information communications
products (e.g. webpages, audio-visual materials, podcasts, digital photo-stories, etc.), to include
proposing topics, undertaking research, determining appropriate medium and target audience,
preparing production plans, writing drafts, obtaining clearances and finalizing texts, editing copy,
and coordinating design approval, printing procedures and distribution.
Prepares, on the basis of, official ITC documentation and other sources, initial drafts of articles or
chapters for inclusion in ITC newsletters, periodicals, reports and books.
Initiates and sustains professional relationships with key constituencies.
Acts as focal point on specific issues, monitoring and reporting on developments, responding to
Participates in selecting the information transmitted to key constituencies.
Manages procurement and contract processes related to digital communications.
Provides guidance to, and may supervise, more junior staff and consultants.
Perform other duties as requiredELIGIBILITY CRITERIA
EDUCATION: Advanced university degree (Master’s degree or equivalent) in communication,
journalism, international relations, public administration or related field. Project management
NOTE: Candidates who have completed a first level university degree in communication, journalism,
international relations, public administration or a related field may be considered with an additional
two years of qualifying experience.
WORK EXPERIENCE: A minimum of five years of relevant experience in public information, journalism,
international relations, public administration or related area.
Previous experience in the UN common System desirable. Experience of communications within a
trade-related environment desirable. Previous experience with digital communications desirable
LANGUAGES: Advanced English and intermediate French is required. Knowledge of another UN
official language is an advantage.INTERNATIONAL TRADE CENTRE Page 3
ITC’S VALUES are: Integrity, Professionalism, Respect for Diversity
ITC’S CORE COMPETENCIES are: Communication, Teamwork, Planning & Organizing,
Accountability, Creativity, Client Orientation, Commitment to continuous learning, Technological
ITC’S MANAGERIAL COMPETENCIES are: Vision, Leadership, Empowering Others, Managing
Performance, Building Trust, and Judgment/Decision making.
For further information on competency based interview please click here
PROFESSIONALISM: Ability to manage digital communications projects; Capacity to understand
user engagement and user experience techniques; Knowledge of CRM and information management
systems; Knowledge of results-based management framework for project implementation; Knowledge
of design thinking processes for project development. Knowledge of ITC/UN administrative
procedures and ERP system desirable. Knowledge of community engagement tools desirable.
Knowledge of the full range of communications approaches, tools, and methodologies essential to
planning and executing effective campaign strategies and programmes, e.g. campaign management,
media operations, marketing and promotion, audience outreach, message targeting. Ability to rapidly
analyze and integrate diverse information from varied sources. Ability to identify public affairs issues,
opportunities and risks in an international environment. Ability to diplomatically handle sensitive
situations with target audiences and cultivate productive relationships. Knowledge of relevant internal
policies and business activities/issues. Ability to produce a variety of written communications
products in a clear, concise style. Ability to deliver oral presentations to various audiences.
Shows pride in work and in achievements; demonstrates professional competence and mastery of
subject matter; is conscientious and efficient in meeting commitments, observing deadlines and
achieving results; is motivated by professional rather than personal concerns; shows persistence
when faced with difficult problems or challenges; remains calm in stressful situations. Takes
responsibility for incorporating gender perspectives and ensuring the equal participation of women
and men in all areas of work.
COMMUNICATION: Speaks and writes clearly and effectively; listens to others, correctly interprets
messages from others and responds appropriately; asks questions to clarify, and exhibits interest in
having two-way communication; tailors language, tone, style and format to match audience;
demonstrates openness in sharing information and keeping people informed.
TEAMWORK: Works collaboratively with colleagues to achieve organizational goals; solicits input by
genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda
before personal agenda; supports and acts in accordance with final group decision, even when such
decisions may not entirely reflect own position; shares credit for team accomplishments and accepts
joint responsibility for team shortcomings.
PLANNING& ORGANIZING: Develops clear goals that are consistent with agreed strategies;
identifies priority activities and assignments; adjusts priorities as required; allocates appropriate
amount of time and resources for completing work; foresees risks and allows for contingencies when
planning; monitors and adjusts plans and actions as necessary; uses time efficiently.For further information on the competency framework click here and for competency based interviews
please click here
TERMS OF SERVICE
Appointments with ITC are service-limited to this organization. The conditions of service are governed
by the United Nations Staff Rules and Regulations. This is a fixed term appointment.INTERNATIONAL TRADE CENTRE Page 4
INDICATIVE ANNUAL SALARY AT THE P-3 LEVEL
Annual Salary (net of tax)
Starting from 60,962 US$, with annual increments subject to performance.
In addition to the above annual salary a monthly post adjustment is paid. The rate as October 2020
is 79.4% of the monthly salary. This percentage is to be considered as indicative since variations
may occur each month either upwards or downwards due to currency exchange rate fluctuations or
For further information please consult the International Civil Service Commission website:
For information on how to apply please click here.
Applicants will be contacted only if they are under serious consideration. Applications received after
the deadline will not be accepted. Information on the status of a vacancy can be obtained at:
Please note that candidates to this position may be considered for other ITC job openings subject to
meeting the relevant eligibility and competency requirements.
ITC does not discriminate on the basis of gender, race, nationality, religion or other social criteria. ITC
is fully committed to the implementation of the resolutions of the United Nations General Assembly for
gender mainstreaming and applications from all qualified persons are equally welcome.
ITC only considers higher educational qualifications obtained from an institution
accredited/recognized in the World Higher Education Database (WHED), a list updated by the
International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural
Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some
professional certificates may not appear in the WHED and will require individual review.
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