Project T&E Employee Success Associate

**The Role**:
**Type of Employment**:Fixed-term (6 months contract)

**Proposition**

We are looking for an exceptional, results driven individual, strong customer focus and demonstrates curiosity to the end to end process to support the global Travel and Expense (T&E) program.
If you are eager to work in a smart and energetic environment where you will be challenged and make an impact across all Shell employees, this is a great opportunity for you to operationalize transformational change and innovation and be a trusted business partner.
**Where do you fit in?
**

Finance Operations Travel & Expense (T&E) Team under Finance Expenditure Process is a Global Finance Process consisting of 62 finance professionals providing employee expense process support to over 90,000 Shell Employees across 51 countries including around 56,000 corporate cardholders.
The team is currently using industry-leading digital tools such as Concur Expense Management, Salesforce, and Yammer in supporting Shell employees.
We are in the process of expanding our digital toolkits to progress further our process excellence targets and the most prominent of these expansion activities is our goal to re-imagine the expense assurance management space.
**What is the role?
**

As the Project T&E Employee Success Associate, you will be a member of the Employee Success team.
You will be responsible in operating a Global Travel and Expense process via the Employee Expense Management System (Concur) and global card process.
You will be tasked to create valuable employee relationship by providing effective solutions through the use of the EMS and the corporate card.
This role will work closely with the T&E Operations, Shell employees, HR Operations, Controllers / Finance in the Business, TEPA process excellence team, other FO processes and the Partner Bank to deliver the team's priorities in alignment with the organization's business goals.
More specifically, your role will include:

- Performing risk assessments, determining the level of risks and working on the mitigating actions
- Communicating timely and effectively the requirements of the card process and expense management
- Working closely with Process Experts to recommend fit for purpose Employee Success processes.
- Working closely with the partner bank in the timely and effective resolution of employee card requirements.
- Providing clarity of policy to users and guidance/support to reinforce compliance
- Ensuring accuracy of data in the EMS and card profile.
- Building and maintaining effective relationships with internal and external key stakeholders.
- Supporting process improvements and ensuring timely delivery of key initiatives, projects, migration or implementation.
- Ensure KPIs are monitored and work with the team the identification of root causes and sustainable get to green actions

**What we need from you?
**

Your ability to demonstrate strong stakeholder management skills will inspire your community to collaborate and make an impact that matters.
Furthermore, you will have:

- Bachelor's degree, with relevant professional experience in Customer Service
- Strong risk management skills including financial risks and control methodology
- Knowledge of Expense Management process and understanding of Finance business fundamentals is preferred
- Excellent communication skills and collaborative partnership across all levels of the organization - ability to influence and contribute across multiple stakeholders, internally and externally
- Analytical thinking and strong problem-solving skills
- Resilient personality with focus and determination.
- Ability to work in a fast changing, diverse and multi-culturally challenging organization
- Knowledge of Concur preferable although in depth training will be provided

**Work Shift**:12:00 NN - 9:00 PM
**Disclaimer