The Program Associate provides comprehensive support to the MSDS program. S/He shall provide assistance in various program activities, particularly operations and classroom-related activities.
Qualifications
Responsibilities
Education
Graduate of education (with focus on STEM education), business administration, and management. Preferably with strong quantitative background.
Minimum Experience
At least 2 years of experience, preferably in program administration
Skills
Possesses excellent communication, presentation and computer skills
Preferably with experience as Program Assistant, or with experience working in the academe
Inclination to learn new technologies and technical equipment (highly tech-savvy)
Ability to work under a fast-paced and dynamic environment Experience in network building, marketing, and events management
Competency in MS Office packages and good technical proficiency in presentation applications
Competencies
Attention to details – thoroughness in accomplishing task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.
Collaboration and Teamwork – Works effectively and cooperatively with others, builds and maintains strong relationships with team members and people in other functions, values differences and promotes team spirit and collaboration to achieve organizational objective.
Organizational Understanding – understand the agenda and perspectives of others, recognizing and effectively balancing the interest and needs of one’s own group with those of the broader organization. Perceives the impact and implications of decision and/or action on the Institute.
Type of personality
Has leadership qualities and excellent people skills
Openness to innovation
Ability to work under a fast-paced and stressful environment
Classroom
In charge of the day-to-day administration of the MSDS program with the Program Coordinator.
Coordinates with departments and faculty for all course requirements, course materials, schedule alignment, curriculum updates and all other information and materials needed in the program.
Assists faculty in the administration and implementation of the Assurance of Learning (AOL), such as recording, collecting and distributing information, materials (both offline and through the learning management system, ALICE), attendance, class participation, grades, evaluations, submissions and all other program-related requests.
In charge of the organization of MSDS classes, such as coordinating with departments involved in class operations (KRC, Audio and Visual, Food and Beverage, Building Administration, etc.), as well as collecting, ordering, reproducing and distributing course materials and requirements a day prior to the scheduled execution of the specific class, and performing other tasks required in the success of each class.
Prepares and submits end-of-week report to the Program Manager that will aid in determining the performance and compliance of students.
Disseminates deadline, announcements and information in a timely and effective manner.
Encodes faculty ACPs, and contributes to the faculty and evaluation report to the faculty and the Dean’s Office.
Prepares reminders, letters, certificates and all other student-related documents.
Escalates requests or cases to the Program Manager needing special attention.
Operations
Provides administrative assistance in program-related activities e.g. internal calendar of MSDS staff, minutes of the meetings, database of MSDS contacts, maintenance of the filing system, formatting of documents, replenishment of office supplies and MSDS marketing/dissemination materials in the office.
Handles arrangements for travel, reimbursement, payment for external stakeholders etc. of the program
Provides other logistical and organizational assistance to the Program Manager and the Program Coordinator in program academic events and activities.
Assists the Program Manager in the preparation for the AOL assessment including logistics of assessors’ schedule, processing of payments, compilation and deployment of AOL kits for assessment, and follow-up submission of assessments
Assists in organizing Capstone-related activities
Performs other related tasks as assigned by the Academic Program Director and/or the Program Manager.
