Product Support Associate For A Recruitment Solution In Us (Home Based Full Time)

• Receiving and answering customer/interviewer/candidate functional and technical inquiries and requests via email, phone and online chat.

? Job management, Candidate Management including candidate scheduling, freelancer interviewer’s management and interviews management

? Build sustainable relationships and trust with customer accounts through open and interactive communication

? Maintain the work process by following policies and procedures and documenting it.

? Meets the monthly KPIs

? Maintains high quality of user service by following organizational standards.

? Proactively obtaining technical knowledge by attending training sessions