Process Reports Analyst

SUMMARY:
This position is responsible for the collation, gathering, and analysis of data to be utilized by top management for arriving at business operational decisions. This role is also involved in investigation and analysis of data to achieve the goals using alternative operational plans.
RESPONSIBILITIES:
Partner with the Process team to ensure the definition, documentation, measurement, maintenance and ownership of key business processes and are clearly defined across the segment
Identify and drive opportunities for process improvement across the segment following the approved Process Improvement model.
Evaluate, measure, and track the effectiveness of improvements
Prepare business cases for system enhancements to support the prioritization of product, process, policy improvements in line with the account.

REQUIREMENTS:
Bachelor’s/ College Degree holder, preferably Business or IT
With at least 1 year experience in reports creation
Background in process improvement methodologies such as PDCA, DMAIC, etc.
Familiar with LEAN Six Sigma methodology (Certification not required)
Proficient in MS Office – Excel, Word, PowerPoint and Visio. Working knowledge of Macros preferred
Familiar with BPO processes and common KPIs
Familiar with quality tools for process improvement (Pareto, Fishbone, Histogram, Control Charts, Scatter plots, etc.)
Capable to multi-task and work under pressure – must be able to organize, prioritize and complete on demand deliverables
Effective communication skill (Role is client facing)
Must be amenable to work in QC and in a shifting/rotating schedule