Primary Technical Support

Primary Technical Support
Company:

Schneider


Primary Technical Support

Details of the offer

Primary Technical Support - 005TCT Post-sales technical support for Schneider Electric’s core product line and product selection services.

Understanding of system availability concepts and Schneider Electric’s solutions for providing uptime.

Consultants are required to interpret policies and make business decisions under pressure, based on customer and company needs to meet aggressive deadlines with minimal supervision

Assist customers including Electrical Distributors, End Users, Original Equipment Manufacturers, Consultants, and Contractors with product selection and configuration

Provide technical product application support for Circuit Protection, Distribution Equipment, and Industrial Controls
Deliver technical support to sales engineers to assist in developing new business opportunities
Advocate for customer to seek a suitable solution or work around that meets the needs of the customer

Collaborate with internal functions such as Marketing, Engineering, and Quality.

Develop and review knowledge documentation including white papers, troubleshooting guides and knowledge articles
Participate in company initiatives for revenue generation.
Other tasks assigned by supervisor.

Qualifications

Bachelor's/College Degree in Engineering (Others), Computer Science/Information Technology, Business Studies/Administration/Management or equivalent.
Technical Support experience, Strong problem solving skills, Technical aptitude.
At least 2 year(s) of working experience in the related field is required for this position.
Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent. Job role in Customer Service - General or equivalent.
Amenable to working in EPZA Rosario Cavite
Amenable to working in night shift schedule

Primary Location
: PH-40-Cavite

Schedule
: Full-time
Unposting Date
: Ongoing


Source: Bebee2


Area:

Requirements

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