Primary Technical Support - 005QSV Join Schneider Electric and power your career!
Discover the opportunity to join an international, dynamic, and
responsible company that fosters the development of all its people around the
world. Every day, we empower employees to achieve more and experience exciting
careers. Find out how our values and unique position make Schneider Electric
the employer of choice.
This includes a curriculum of both technical and customer interaction
training. Technical Consultants working within this program will interact with
customers over the phone to troubleshoot Schneider Electronic products and
solutions.Technical Consultants will be responsible for ensuring a high level of
Customer Satisfaction
Core functions
include:
Post-sales technical support for Schneider Electric’s core product line
and product selection services.
Understanding of system availability concepts and Schneider Electric’s
solutions for providing uptime.
Consultants are required to interpret policies and make business
decisions under pressure, based on customer and company needs to meet
aggressive deadlines with minimal supervision
Assist customers including Electrical Distributors, End Users, Original
Equipment Manufacturers, Consultants, and Contractors with product selection
and configuration
Provide technical product application support for Circuit Protection,
Distribution Equipment, and Industrial Controls
Deliver technical support to sales engineers to assist in developing
new business opportunities
Advocate for customer to seek a suitable solution or work around that
meets the needs of the customer Collaborate with internal functions such as
Marketing, Engineering, and Quality.
Develop and review knowledge documentation including white
papers, troubleshooting guides and knowledge articles
Participate in company initiatives for revenue generation.
Other tasks assigned by supervisor.
Qualifications
Prior Call Center Experience
Bachelor's Degree in Engineering, Technology or
related discipline.
Ability to work in a dynamic, global environment
and have a high level of aptitude and interest in technology.
Exhibit excellent problem solving skills,
interpersonal and organizational communication skills, and proficiency in a
multitude of software platforms.
Experience:
Electrical Engineering, Computer Science, Information Technology, Computer
Networking, Engineering (all), other Technical Programs
Critical Competencies:
Communication skills, technical aptitude, conflict resolution, comfort with
office environment, ability to work within a team, PC literacy, aptitude
to learn new concepts and adapt to change quickly.
At Schneider Electric, because we value our employees, we offer a
competitive benefits package that includes medical, dental and vision, training
and development opportunities and much more. Join Schneider Electric and
together, let’s make the most of your energy.
Primary Location
: PH-40-Cavite
Schedule
: Full-time
Unposting Date
: Ongoing
