Post Sales Technical Representative - 7989

Post Sales Technical Representative - 7989

Microsourcing Philippines Inc

Post Sales Technical Representative - 7989

Details of the offer

Job Description :Post Sales Technical Representative, also known as Enablement or Implementation, is the organization that is often the first to touch a customer after they sign a new contract. These folks are responsible for helping to provision/install/configure the product and to get the customer to a place where they can effectively use it. The typical Onboarding project can take anywhere from several days to several months (hopefully with some value being delivered long-before the process is "complete"), depending on the complexity of the customer needs, , etc. The Implementation Team's job is to accelerate the Time to First Value (TTFV) for the customer.
Onboard and develop a roadmap to provide customer success and adoption
Follow the standard process and best practices to bring clients onboard and online in the stipulated timeframe to ensure revenue recognition per forecast
Deliver end user training to clients, which may include technical personnel, senior and c-level executives and administrative staff
Coordinate and prioritize project tasks, manage timelines, maintain project plans and communicate status to Customer Success Managers, Senior Management and Clients as needed
Maintain a high level of process quality and consistency as well as an excellent relationship with the customer
Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication
Track record of managing multiple projects under tight deadlines
Strong interpersonal skills, conducive to team development
Works independently, has good judgment and consistent follow-through
Skilled with Microsoft Word, Excel, PowerPoint, and Outlook
Solid, functional application knowledge
Ability to work effectively with demanding customers
Ability to communicate technical concepts in simple of terms
Strong written and verbal communication skills
1-3 years related Customer experience

Source: Jora


  • Sales / Trade Representative - Sales


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