Pm Tool Next Gen It Administrator Makati

**PM Tool Next Gen IT Administrator**

SUMMARY

2 years working as Application Support engineer for tools such as Jira, Sharepoint Online or MS Project Server, experience assisting/troubleshooting related with Client Workstations, Software Distribution, Hardware and Software support.
Qualifications and Job Responsibilities:

- Application Support Engineer (2 years)
- Application troubleshooting based on ITIL incident management system
- Application installation, configuration, maintenance and monitoring
- Application migration and testing for new releases
- DevOps-oriented activites in regards Application publishing
- Documents and Knowledge Base maintanance and continuous improvement
- Operating Systems: Windows 10, Ubuntu
- Client Workstation troubleshooting based on ITIL incident management system
- Creating and Distributing Local Software Packages via Ivanti/LANDesk
- Managing Local Asset Database.
- Active Directory asset creation and configuration
- Local Group Policy Implementation in Active Directory
- Support for O365 client profiles and account management
- ITIL Processes
- Solve all incoming incidents, either via phone system or ticket portal
- Categories, Route or Escalate incidents to 2nd/3rd level support groups
- User Management in Active Directory
- Windows Client Support and Troubleshooting
- Knowledge base creation and maintanance
- Additional Tools: Ivanti/LANDesk, HPSM, O365

EDUCATION
- Master´s degree on Information Technology Management Computer Systems Engineer or Bachelor's Degree in IT/Computer Science

**Salary**: From Php60,000.00 per month

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Makati City: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Application Support Engineer: 2 years (required)