Phone Interview: Initial To Final | Quality Analyst | Pioneer Account | Midshift

Phone Interview: Initial To Final | Quality Analyst | Pioneer Account | Midshift
Company:

Sitel Philippines Corporation


Phone Interview: Initial To Final | Quality Analyst | Pioneer Account | Midshift

Details of the offer

Demonstrated knowledge of contact center operations and customer support
Supervisory skills (including tools, processes and systems knowledge)
Demonstrated ability to analyze processes, enact change, and think operationally and strategically to achieve business goals
Demonstrated knowledge of technology industry and general business management
Ensure client and corporate service, quality, and contribution goals, financial, metric and associate satisfaction goals within the site are met
Provide leadership and management to associates; provide training and development of supervisory team.
At least 1 year of relevant experience
Strong leadership skills with ability to manage team
Performance Management Skills (coaching, conducting an appraisal)
Strong verbal/written communication and facilitation skills
Strong interpersonal skills and experience demonstrating successful customer/client relationship management
Good computer skills


Source: Jora


Area:

  • Other Jobs / Other Jobs - Crafts

Requirements

Related offers

Sonet-sdh-lead

Job Description: Key skills required for the job are: n SONET-SDH-L3, (Mandatory) and Routing and Switching-L3, (Optional). As a Lead Administrator, you should...


From Wipro - National Capital Region

Published 15 days ago

Financial content analyst

Responsibilities The team closely supports the Fixed Income Analytics - Product Development (FIA-PD) and the Fixed Income - Quality Assurance (FI-QA) teams to...


From Factset Philippines, Inc. - National Capital Region

Published 15 days ago

Manager recruitment process operations / talent acquisition operations

Purpose of the Job •The TA Operations Manager supports the Head of TA operations in driving the Talent Acquisition Operations strategy. •The role is designed...


From Pmi - National Capital Region

Published 15 days ago

Junior operations associate

Grow our supply of talented and reliable service providers by finding, onboarding, and training new service providers on the GoodWork platform. Track...


From Goodwork.Ph - National Capital Region

Published 15 days ago