Phone Interview: Initial To Final | Quality Analyst | Pioneer Account | Midshift

Demonstrated knowledge of contact center operations and customer support
Supervisory skills (including tools, processes and systems knowledge)
Demonstrated ability to analyze processes, enact change, and think operationally and strategically to achieve business goals
Demonstrated knowledge of technology industry and general business management
Ensure client and corporate service, quality, and contribution goals, financial, metric and associate satisfaction goals within the site are met
Provide leadership and management to associates; provide training and development of supervisory team.
At least 1 year of relevant experience
Strong leadership skills with ability to manage team
Performance Management Skills (coaching, conducting an appraisal)
Strong verbal/written communication and facilitation skills
Strong interpersonal skills and experience demonstrating successful customer/client relationship management
Good computer skills