Company Description Founded in 2005, Believe is the worldwide leader in digital audio and video distribution for independent artists and labels.It is by combining technological and artistic skills in the service of digital distribution that the Group has based its expertise and has quickly positioned itself as a new player in the music industry landscape.
With more than 1,200 employees in 45 countries, the group distributes more than a third of the world's digital music in volume and has achieved an average annual growth of 30% over the last ten years.
Believe's mission can be summed up as: "Best serve and develop all artists with care, transparency, fairness, expertise and innovation, in all local markets around the world".
Want to collaborate in a dynamic, entrepreneurial company that puts people at the center of its strategy? Believe is for you!
Job Description
Following the acceleration of our activities in Distribution, we are looking to grow our team with a Customer Support- Internal Consultant.
Part of our Sales team and based in Philippines, you will be the local point of contact for our Customers.
Customer Support team member will achieve his/ her mission by providing timely, qualitative and innovative answers with care and transparency using a high level of communication skills.As a Customer Support you will use our ticketing tool (Zendesk) and you will have to handle a daily number of requests.
You will also have to contribute to team effort to maintain high customer satisfaction and excellent standards service.
Responsibilities:
- Ensure a good quality of answers to our Customers regarding various subjects such as content delivery or modifications, payments and reporting
- Make sure to give efficient solutions and answers in a minimal delay
- Contribute to create resources in our knowledge base to improve the autonomy of our clients
- Training & onboarding for Artists and Labels on our tools
Qualifications
- As an internal consultant you have consulting skills and you are client service-focus
- Min 3 years of work experience and knowledge of Customer Support ticketing system i.e. Zendesk, JIRA etc
- Good communication skills
- Problem solving mindset
- Product knowledge
- Attention to detail
- Passionate about music and technology
- Fluent in English
Additional Information
Believe is committed to ensuring equal opportunities in employment, regardless of origin, sex, sexual orientation, gender, age, family status pregnancy, political opinions, trade union activities, religious beliefs, physical appearance, family name, place of residence, state of health, or disability.