Coordinate payroll calendar with clients and team members. Conduct regular post mortem of payroll activities with clients and team members. Identify actionable service improvements in processes to increase customer satisfaction. Develop and motivate team members. Conduct root cause analysis of customer service issues. Implement controls and quality assurance processes Conduct regular client visits. Minimum Qualifications:
Have prior work experience managing a team of 8 to 12 payroll processors for a payroll outsourcing company A graduate of an Accountancy, Audit, or IT course. Must have outstanding English communications skills. Excellent time management and planning skills. At least 10 years of work experience in payroll processing.