Headquartered in Fort Lauderdale, FL, The Results Companies is a privately held company which is majority owned by One Equity Partners, a Private Equity Firm, and Results' management. Results operates 26 contact centers throughout the United States, Latin America, and the Philippines. Results’ Network Operating Center is co-located in the Atlanta Telx building, with full redundancy in our Provo, UT contact center location. For over 26 years we have served as a premier global customer experience provider for many Fortune 500 companies and uniquely designed, built and operated award-winning contact centers that have set the standard for innovative customer-focused contact solutions. Entrusted with over 46,000,000 relationships a year, our success and proven ability to respond to our Partner’s growth has enabled us to expand our global footprint. With over 20,000 employees across the globe, The Results Companies’ expertise extends beyond call centers. We’re experts in representatives, analytical technologies, brand fulfillment and creating strategic advantages for our Partners.
Description of Service Lines: Results’ current client portfolio consists of 82 Partners across various industries inclusive of the following:
• Wireless Telecommunications
• Financial Services
• Subscriber Based Entertainment
• Tax Services
Our vision is to be the premier global Customer Experience Provider for Fortune 500 companies; to become the benchmark for brand advocacy and service excellence and the transparent provider of choice for customers around the world.
Driven by our "expect greater" commitment to our customers and communities, we aspire to exceed expectations through the brilliance and unyielding passion of our people.
The Company is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.
The Payroll Administrator manages periodic payroll processing to ensure timely and accurate employee payment on designated payroll periods.
Duties and Responsibilities
Prepares and oversees a variety of payroll-related documents (e.g. time sheets, payroll register, vouchers, memos, etc.) for the purpose of documenting activities and issues, meeting compliance requirements, and providing audit references
Ensures the accuracy of preliminary and final payroll reports, time sheets, spreadsheets, funds distribution
Verifies payroll-related information to ensure accurate distribution of funds and payroll
Reconciles account balances to maintain accurate payroll amounts
Ensures payroll information and documentation accuracy prior processing
Assures compliance with company policies and requirements such as tax, medical and social security requirements.
Responsible for payroll supervision in compliance with financial, legal and administrative requirements.
Coordinates payroll processing with other departments to deliver services in conformance with established guidelines
Informs concerned parties regarding required documentations and/or procedures to convey information necessary to complete payroll transactions
Compiles a wide variety of payroll information, files and records for audit purposes
Ensures resources efficiency
Meets operational requirements
Provides assistance to internal clients such as employees and managers with payroll related questions/concerns
Bachelor’s/College Degree in Human Resources Management, Business or related field of study
2+ years experience in Human Resources or Finance Department
Ability to handle sensitive and confidential materials
Proficient and effective English verbal and written communication skills.
Ability to work in a fast paced, deadline-oriented environment
Ability to exercise discretion and interact effectively with individuals at all levels and from diverse backgrounds
Proficient with Microsoft Office
Call center experience
2+ years experience in payroll processing